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04/29/24 at 09:00:14

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Re: Too many orders...we don't matter anymore (Read 519 times)

Lon Seasoned Member "Love without guts is worthless!" Philip K. Dick Posts: 23542	Re: Too many orders...we don't matter anymore 03/11/24 at 08:33:44 Very sorry to hear this experience. I've never experienced this type of service from them in all my history with the company. I hope you can get your tube issues sorted out and enjoy the amp for years to come.
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JBzen

Seasoned Member

Posts: 1378

Re: Too many orders...we don't matter anymore
Reply #1 - 03/11/24 at 12:32:32

Sb66er, I've experienced some of your frustration with Decware. It can easily happen with any business but usually righted with a small cottage business such as Decware who can give devoted attention to customers with unforseen issues.

My issue was resolved with a respectful exchange between Steve and I.

It seems you got all the answers to your problems with Decware pre figured Smiley

AMC CD8b>XO3>Cambridge CXN2>ZDAC>ZBOX>braided silver/occ> Zrock2>CSP2+>SE84 milflex copper 25th>9AWG silver/copper braid>lii Crystal 10 in Huijgen cabinets. Ortofon 2M Black>JVC QL-F4/Otari MX5050B2>ZP3. Isolation. AC filtering. Room treatment.

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Andrew77 Verified Member Music heals the soul Posts: 28	Re: Too many orders...we don't matter anymore Reply #2 - 03/11/24 at 14:05:26 I am sorry that your expectations were not met. To wait so long, and then be frustrated is not easy. I would like to add, this does not align with my experience with Decware. I have had wonderful customer service and only positive interactions with the staff.
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DeVon Deckert

Verified Member

Posts: 9

Re: Too many orders...we don't matter anymore
Reply #3 - 03/11/24 at 17:23:17

FYI.... No one on the DECWARE team deleted the original post that started this thread. We are assuming the OP deleted it. We do, however, have a copy.

As most of you already know from personal experience, we do value our customers and strive to maintain a high customer satisfaction reputation. I am not going to address any of the post publicly but we will be reaching out to the OP personally.

Happy Listening to All!!
DeVon Deckert

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Lon Seasoned Member "Love without guts is worthless!" Philip K. Dick Posts: 23542	Re: Too many orders...we don't matter anymore Reply #4 - 03/11/24 at 17:41:44 Thanks for weighing in DeVon.
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