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AUDIO FORUMS >> General Discussion and Support >> Re: Too many orders...we don't matter anymore
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Message started by Lon on 03/11/24 at 08:33:44

Title: Re: Too many orders...we don't matter anymore
Post by Lon on 03/11/24 at 08:33:44

Very sorry to hear this experience. I've never experienced this type of service from them in all my history with the company. I hope you can get your tube issues sorted out and enjoy the amp for years to come.

Title: Re: Too many orders...we don't matter anymore
Post by JBzen on 03/11/24 at 12:32:32

Sb66er, I've experienced some of your frustration with Decware. It can easily happen with any business but usually righted with a small cottage business such as Decware who can give devoted attention to customers with unforseen issues.

My issue was resolved with a respectful exchange between Steve and I.

It seems you got all the answers to your problems with Decware pre figured [smiley=icqlite19.png]

Title: Re: Too many orders...we don't matter anymore
Post by Andrew77 on 03/11/24 at 14:05:26

I am sorry that your expectations were not met. To wait so long, and then be frustrated is not easy.

I would like to add, this does not align with my experience with Decware. I have had wonderful customer service and only positive interactions with the staff.

Title: Re: Too many orders...we don't matter anymore
Post by DeVon Deckert on 03/11/24 at 17:23:17

FYI.... No one on the DECWARE team deleted the original post that started this thread. We are assuming the OP deleted it. We do, however, have a copy.

As most of you already know from personal experience, we do value our customers and strive to maintain a high customer satisfaction reputation. I am not going to address any of the post publicly but we will be reaching out to the OP personally.

Happy Listening to All!!
DeVon Deckert

Title: Re: Too many orders...we don't matter anymore
Post by Lon on 03/11/24 at 17:41:44

Thanks for weighing in DeVon.