Robem,

While it's usually the other way around, amp comes first and speaker were a few weeks behind, that is exactly how DeVon used to handle it.

So no need to worry!

Zygi

Robem,

The threads are 1/4-20 for the spike inserts.

Sort of my bad on the e-mail. My decware e-mail has something wrong with it, not being able to send or receive. I need Steve''s help with it, but  knew I needed a new iMac for the shop, so I haven't bothered him with it until I get the new one  set up and running.

I'm usually pretty good at answering my e-mail as I get just a few compared to Steve and his inbox...

Zygi

Hi Robem,

I re-checked my email carefully and can find only two items from you.  One is the customer appreciation list sign up email and more recently an order for the SE34I.5.  I am very committed to answering emails and despite having over 16,000 on my machine, if you don't hear from me within a week it usually because I didn't see the email. Or the email form's send button wasn't pressed, or a computer somewhere in the complex internet chain farted, not because I don't care enough to read and answer emails in a timely fassion.

Despite having the best servers in New York with the largest bandwidth and redundancy the very fact that we have been in business for 20 years on the internet has actually created millions of hacking attempts on our email address over that time. Sadly many servers have blocked email from our ISP's and recently we had an issue with security updates that effected both Bob and Sarah's email addresses causing almost 4 weeks to become iced.

Short of changing our domain name from decware.com to something else AND moving it to another country, this is the reward for being in business on the internet with the same email addresses for 20 years.

I appreciate this opportunity to as you say, make it easy for others to understand, because you're right, God knows how many people have similar experiences and assume we just don't give a shit.

Thanks Steve,

I know you care and I wasn't trying to insinuate otherwise, the nature of the web and instant communications over the Internet maybe makes our expectations for a reply unreasonable. I would very much rather receive a email from you that is "hand written" as a response than one that comes from an auto-reply system. Plus, I get it about the struggles of having a 20 year old domain name..... for a living you do speakers and amps, I do emails and computer networks.

Absolutely my own fault here though is that I don't like posting on public forums. I read/rewrite/read again/rewrite again over and over and for the most part ultimately end up deleting my post, it's a self conscious thing that I have that I would prefer to be in email form rather than forum post.

Let's see how long this post stays here.

All the best to you Steve and family, seasons greetings!

remember you are dealing with a small "family" business.  there are pro's and con's to that - I say the pro's far outweigh the con's.  And can you imagine how many emails they get per day?

I have been a Decwarian since late 2012.  I too have trouble with email and Decware - but I know for a fact that it is not all their fault, because Steve has "spent time" on the phone with me trying to figure out what's going on.  For whatever reason, my ISP that provides my email, just won't let some Decware email through, regardless of whether or not I have it listed as "trusted", etc.  Last time the need arose, I was able to exchange emails with Steve's own address though.

that said, if I really need to talk to someone, I just keep calling till I get a person on the other end of the line.  They are busy, but it usually doesn't take more than 2 or 3 tries.  And a phone conversation is like, orders of magnitude, more effective at actually achieving good communication and understanding.  Be patient, your reward will be excellent service and extraordinary high quality sound and products... as soon as your spot in the queue comes up.