maddog07
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remember you are dealing with a small "family" business. there are pro's and con's to that - I say the pro's far outweigh the con's. And can you imagine how many emails they get per day?
I have been a Decwarian since late 2012. I too have trouble with email and Decware - but I know for a fact that it is not all their fault, because Steve has "spent time" on the phone with me trying to figure out what's going on. For whatever reason, my ISP that provides my email, just won't let some Decware email through, regardless of whether or not I have it listed as "trusted", etc. Last time the need arose, I was able to exchange emails with Steve's own address though.
that said, if I really need to talk to someone, I just keep calling till I get a person on the other end of the line. They are busy, but it usually doesn't take more than 2 or 3 tries. And a phone conversation is like, orders of magnitude, more effective at actually achieving good communication and understanding. Be patient, your reward will be excellent service and extraordinary high quality sound and products... as soon as your spot in the queue comes up.
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Decware Torii MK3, Wyred4Sound DAC2, Theta Digital Miles, Emotiva XMC-1, Emotiva XPA-5, Aesthetix Calypso, Wyred STP-SE, Martin Logan Vista, Audio Nirvana 12" Alnico's, PS Audio PW P5, Goertz, Kimber, Nordost and DIY wires, PSA pwr cords, Cary SLI-80, DM945's.....
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