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05/05/24 at 19:16:23

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Email (Read 3768 times)

Ricardojoa Verified Member Posts: 25	Email 06/19/13 at 16:56:07 Does Steve or his crew check emails? How long should expect for a reply?
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Lon Seasoned Member "Love without guts is worthless!" Philip K. Dick Posts: 23591	Re: Email Reply #1 - 06/19/13 at 20:14:03 To be honest, I've had emails go unanswered forever. And some answered right away. Very few in between. It's best to call, to be honest.
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Rivieraranch Seasoned Member Posts: 2126	Re: Email Reply #2 - 06/19/13 at 23:48:35 Steve recently wrote a comprehensive thread about communications in general. It is worthy of a read.
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Ricardojoa

Verified Member

Posts: 25

Re: Email
Reply #3 - 06/20/13 at 07:34:07

Thanks,

we have time difference, so it would be difficult to have the right time when me and on decware site is available.
I have read the write up about his situation with emails.
To be honest, i would expect an online business to be aware on the emails over from phone calls. As far as spam, to be honest, that wouldnt be the first time a business or anyone would be dealing.

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Palomino

Seasoned Member

Posts: 2474

Re: Email
Reply #4 - 06/20/13 at 20:12:22

I understand your frustration.

All I can say is I deal with a couple other small firms and they all have similar communications issues. I deal with Decware and these other firms because of the craftsmanship and quality of their products and accept the inability to sometimes efficiently communicate with them as a tradeoff.

I do know if you get Steve on the phone, he spends time with you like you are the only customer he has and passes along a wealth of knowledge and/or support.

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Ricardojoa Verified Member Posts: 25	Re: Email Reply #5 - 07/09/13 at 05:19:29 Steve did reply on my firts email about a week after. It is been close to 10 days since i sent a second email, and i have still not heard back. Steve can you check your email? It shouldnt take long to reply. A yes or no should do. Thank you for your understanding.
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