My Snub Station Zero was to be delivered today (originally Saturday). But. . . I got a notice from UPS that it was delivered, "At Garage." I don't have a garage though, and it's not here. I trekked around to neighbors and snooped and asked and they don't have it. I've started a claim with UPS, and I now have to be patient and sit back.

Sigh. Frustrating.

Tony, sorry that the speaker still has not arrived!

The one neighbor I was not able to check with just stopped by with my package(s). Whew! This has happened before with our two houses, for some reason we can't figure out they see the address on my mailbox and think it refers to their house across the street, but they have to drive past their own mailbox to make the misdelivery. They are nice people, they had brought the boxes into their house as they were expecting packages, drove off to do errands, and then looked at the packages and saw they were for me when they returned. I checked out their place while they were gone and the packages not being in front of their garage I figured they hadn't been there.

As many packages as travel around the country day after day it's amazing there aren't more losses.  I'm glad this didn't end up having to be a claim.

Wow. . . I would have had less hair if my SEWE300B were AWOL for any length of time on delivery day!

Lon, I read "I'm probably done. . ." and spit coffee all over my keyboard!  ;D

Okay, I was going to hold off commenting for a spell as things season in. . . .

But there HAS been a seasoning as I am approaching 48 hours of use on the new Snub Station Zero and have heard changes and a stabilization.

And the short impression is: this was a great move. It has been more than a month now that my P15 has been out of the system and I am getting really good, different, sound with these two Line Noise Black Holes and two Snub Station Zeros and the Zen Line Conditioner.

I think if I were still running the SE84UFO3 Monoblocks with the mods I would still be missing the P15. There are modes and functions of that regenerator that really helped the power output (perceived) and dynamics of those amps. But now after a second year of the SEWE300B it is all that it can be and I have tailored it to my taste and room and it has fewer needs for a regenerator to fill, and the power treatment from Vera-Fi Audio and the Zen Line Conditioner has really suited it.

I'm getting a deeper and occasionally wider soundstage, and a great tonal balance with judicious use of the ZROCK3. The addition of this second Zero, and separating the analog and digital components so each is fed by a Line Noise Black Hole tied to a Zero has unlocked a tiny bit more micro dynamics and an endearing smoothness (as opposed to edginess).

And . . . I have discovered that the Vera-Fi components and the Zen Line Conditioner are quite "sensitive" or responsive to isolation treatment. I brought out all available component footers etc. really have found a good combo stacking one of each with some separation (both from the component above or below and from the other "duo") that really lets them "be all that they can be."

Wow. I still haven't heard back from PS Audio about my P15's repair. When I receive it back I am either going to replace the P10 in my audio visual system with that and sell the P10 or sell the P15 (if I decided to do that I'll try do so without unpacking it as the packing is really something, and I'd hate to cut the plastic strapping as I can't replace it).

An adventure. . . that has been a great period of experimentation and immersive listening. And the best has just begun.

Glad you found this interesting. I did hear back from PS Audio today that my P15 was repaired, the "oscillator board" had failed and was replaced. They are going to invoice me next, not yet sure how much it cost but it may be a bit cheaper than I had anticipated as I thought more may have gone awry.

Got about four hours of listening to the system in today, and really enjoyed them!

I ordered both a snub station and LNBH a couple weeks back.  My snub station is arriving on Wednesday and I think the LNBH is supposed to be getting to Vera-Fi this week.

Keep us posted on when they arrive and any impressions.

Does anyone have the Infinity Fuse as opposed to the SDFB?  I have the "fuse bug" and have convinced myself that I should get one.  The Infinity Fuse is a little cheaper at this point but I'm told functionally does the same thing.

Alan, I agree with MM, send Mark a message at verafiaudio@gmail.com, and tell him the guys on this forum suggested you ask if you can still qualify for a discount that he offered to us not too long ago. I bet he will if at all possible.

After what I consider a stupid amount of communication I was finally able to cancel my LNBH ordered in August and get a refund. I don’t anticipate ever doing business with this company again.

I agree, Lon. I’m very disappointed. After all rave reviews here in the forum I was very eager to try it.

Tariffs I understand. Parts shortages I understand. Shipping delays I understand. Wait lists I understand. Clear communication I understand. Being told weekly for four months that it will ship in 48 hours and then nothing I DONT understand. I can only tolerate BS like that for so long… probably too long already.

Ok, done ranting.

An acquaintance of mine worked for Verafi. He had nothing good to say about them and told me to stay away from their products.

I don't know why or what had happened, but I do trust my acquaintance.

Yep it’s been a tough run recently for Vera-fi recently.  I have been waiting several months for a pair of items that I was told more than once they would ship within a week.  I understand the tariff, supply chain, shipping hurdles they are  dealing with and even their order backlog to catch up on packing/shipping.  What is frustrating is to “Over Promise And Under Deliver”.  Business 101 = Do not tell customers you are going to do something and not follow through if you want to keep them as customers.
I do love Vera-fi ‘s products and have had excellent customer service over several years so I have no plans to cancel my orders.  Optimistically patient here!

I am still waiting for my LNBH.  Mark had said they were trying to get the backlog shipped out last Friday but I don't get the sense that happened yet.  So still waiting on the LNBH.  My Snub Station which I ordered at the same time shipped much quicker.  I've had it for about a month.

Man I am so sorry you have had to wait so long.

I will admit if pressed I would say I think you'll find they are worth the wait. I have a LNBH powering a Snubway Station for my digital components, and another LNBH Powering a Snubway Station for my analog components, and I really really enjoy the sound and presentation they bring. I hope you all get to experience what they can do soon.

I haven't read about Mark online, I'm just going on my own personal dealings with him about which I have no complaint.

So much is f'd up in the nation and world right now that I'm not sure where blame belongs about many things. I just hope it gets better--Verafi, and so much more.

Should be a nice improvement!

I just think that the expansion of the product line, including the speakers and subwoofers, probably overwhelmed the business given the manufacturing, shipping to two locations, etc.  I don't think it is anything untoward.  I would like to get the LNBH in my system but I am surprisingly patient.

 
I don't know if I am the first to receive verafiaudio's AC tuning X, but if not, I'm probably close to it. I think they just started shipping out and will continue over the next week or two. I didn't see any other posts, so I might be among the first wave of folks to receive it. I had pestered Mark regularly about delivery until I got the full story on the various challenges of importing from China and backed off. It's not that I forgot about it; it had been a while, and I wasn't sure what to expect.
 
So, how does it sound? GREAT!
 
In my system, now built around the SE84UFO25, I primarily stream music from Qobuz. I have been open to trying most anything that promises to improve streaming SQ, so I was open to this option. I installed the AC tuning X three days ago and immediately noticed an improvement in audio. I spent the first evening listening to tracks I know well, and I was surprised at how often I heard instruments or very subtle parts of music that I had previously missed or underappreciated. Initially, I thought a change of tubes that I had made in the amp was contributing to this improvement in SQ, but last night I went back to my usual set of tubes, plus the AC tuning X, and the results were the same.
 
I'm not going to say I am completely over the stress and strain of the long wait, because it did take a while. I will say, however, that the AC tuning X delivered. Since returning to the UFO25, I was pleased with the sound I'm getting with it, but this takes it up another notch or two.

Congrats Tony! Glad this sounds so good.

I have had nothing but very positive experience with Mark.  I am sure some of you have received this email as customers but I wanted to share.  PS, Lon, you have been very influential in this forum.  So much so, I placed orders on his LBNH, SSZ and AC tuning X.

Dear Vera-Fi Audio Family,
I want to reach out personally and wish everyone a wonderful Holiday Season. As well, I want to thank all of you for your patience during the recent shipping delays. I know some of you were disappointed or frustrated with the extra wait, and I completely understand — when you’re excited about new gear, every day feels long.

What many people didn’t see behind the scenes was just how serious the situation truly was. We were facing the possibility of tariffs that could have gone as high as 175% on products coming from China. For a company dedicated to honest value and fair pricing, that level of increase would have been impossible to absorb (post orders in-house) — and it would have forced price changes I never want to impose on our customers.

Some asked why we didn’t simply air-freight everything. Unfortunately, that wasn’t a viable option either. Just to air-freight a single subwoofer would have cost well over $100, and doing that across our full product range would have destroyed our pricing structure entirely.

It would have accomplished the very thing I was trying so hard to prevent: passing unnecessary cost increases on to you.

That is why I made the difficult decision to hold inventory in China until the final tariff decision became clear. If I had shipped early and those extreme tariffs were suddenly imposed, the burden would have fallen directly on our customers for future orders — something I simply could not allow. Our lovely Caldera 10 would have easily gone to $399, or even a smidge more.

Once the final tariff levels were confirmed, we released everything immediately and moved as quickly as possible to get every order on its way.

I know the delay tested some of your patience, but please know this: every decision was made to protect you — your investment, your trust, and the value you expect from Vera-Fi Audio.

The good news is that this challenge has put us in a stronger position going forward. We are now increasing production and ordering a much larger volume of goods so we can maintain steady inventory and avoid the kind of delays we all endured over the past few months.

Thank you for standing with us, for believing in our mission, and for being part of the Vera-Fi Audio family. Your support means more to me — and to all of us — than you can imagine.

­
With sincere gratitude,

Mark Schifter