Welcome, Guest. Please Login or Register
Decware Audio Forums
08/01/25 at 01:16:26 



Most recent 50 posts

Pages: 1
Send Topic Print
Unable to contact Decware (Read 549 times)
Morph
Verified Member
**




Posts: 22
Unable to contact Decware
06/02/25 at 11:36:40
 
Hi Steve and Sarah

Apologies for contacting you through this post.  I’m on the first page of the wait list and have been trying to contact the team for the past few weeks.  I’ve had 3 emails bounce back.  Sarah sent me an email last week enquiring about woods choices and even my reply to this email bounced back.  These were all on my hotmail account.

Last week I sent a query on your contact page with my other email account as the reference and I’ve also not heard back.  Just wondering if there is an issue with your servers and hoping to touch base.

I’d call but I’m in Australia and it’s 8:30pm here and 5:30am there…. Our times don’t match up well.

Kind regards
Phong
Back to top
 
 
  IP Logged
Steve Deckert
Administrator
*****


If the 1st watt
sucks why continue?

Posts: 6423
Re: Unable to contact Decware
Reply #1 - 06/02/25 at 16:16:59
 
We're looking into an issue that began on Friday.  Just hang tight probably be fixed by end of day today.

Steve
Back to top
 
 
WWW   IP Logged
Morph
Verified Member
**




Posts: 22
Re: Unable to contact Decware
Reply #2 - 06/02/25 at 21:45:01
 
Thanks Steve

Sarah has emailed me twice now and I feel terribly rude not being able to reply.  Please apologies to her for me.
Back to top
 
 
  IP Logged
Steve Deckert
Administrator
*****


If the 1st watt
sucks why continue?

Posts: 6423
Re: Unable to contact Decware
Reply #3 - 06/02/25 at 23:31:22
 
If your replies aren't getting through then you need to contact your email provider.  The problem we had on Friday was some emails from us wouldn't send.  Also you can use our direct email addresses.
Back to top
 
 
WWW   IP Logged
Steve Deckert
Administrator
*****


If the 1st watt
sucks why continue?

Posts: 6423
Re: Unable to contact Decware
Reply #4 - 06/27/25 at 15:55:43
 
We have two email servers; decware.com and zenamps.com  However after nearly 30 years it has become a job to keep these domains off over aggressive spam filters.  To solve this issue I have added a third party email server (proton mail), that like our other ones is completely private and encrypted.  So far I am having good success with it, so my email address is now:

Steve at Decware.com

Back to top
 
 
WWW   IP Logged
MikeinMontana
Seasoned Member
****




Posts: 317
Re: Unable to contact Decware
Reply #5 - 06/27/25 at 16:45:42
 
We've used proton for several months now. Not a single problem.  [smiley=icqlite20.png]
Back to top
 
 
  IP Logged
Pages: 1
Send Topic Print