Forums - Ordered but not onthe list. SHould I be worried?

tubeshy

Verified Member

Posts: 35

Ordered but not onthe list. SHould I be worried?
04/12/21 at 17:26:57

All, I ordered 3/30 and then saw the money hadn't come out (which I thought for PayPal was instantaneous. So after a week or so I emailed Sarah and asked if I could add an upgrade. She emailed back to clarify the upgrade but thats it.

A few days ago I left a VM as my name is not on the amplifier list 3 weeks after ordering and got no response.

I don't want to be a PITA but this happened a few years ago with a different company and after 4 months of a 4 month wait I found out they never built the amp and lost the order. After verifying the order I did get my amp another 4 months later. So 8 months.

I have such terrible luck.

So I guess I wonder if I should be worried (not that I can do anything about it really).

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Geno Seasoned Member Without music, life would be a mistake. Posts: 2219	Re: Ordered but not onthe list. SHould I be worried? Reply #1 - 04/12/21 at 18:55:39 Give them a phone call. Much easier to get an answer that way.
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tubeshy Verified Member Posts: 35	Re: Ordered but not onthe list. SHould I be worried? Reply #2 - 04/12/21 at 18:57:46 Haven't heard back from the last call.
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kulafu

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Posts: 257

Re: Ordered but not onthe list. SHould I be worried?
Reply #3 - 04/12/21 at 22:05:04

Agree. Keep calling them and dont give up. Sarah must be very busy right now with probably a significant demand in orders given a recent great review. Sometimes you will get lucky and she can answer. When I ordered back in January, there was a lag from my purchase to get on the wait list. Keep the faith, keep calling and everything will turn out ok!
Bob

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acousticsguru

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Posts: 9

Re: Ordered but not onthe list. SHould I be worried?
Reply #4 - 04/12/21 at 22:30:46

Do I understand correctly your PayPal hasn't been charged yet, so the order is displayed as "Pending"? That's what I got for a couple of weeks or so. If that's the case, just wait until Sarah gets to your order and sends a confirmation. The order gets added once the PayPal order is accepted, i.e. no longer "Pending".

Greetings from Switzerland, David.

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tubeshy Verified Member Posts: 35	Re: Ordered but not onthe list. SHould I be worried? Reply #5 - 04/12/21 at 22:32:58 Ahh, ok. If I had known that I wouldnt be a pest. PayPal lists the transaction as "Order Placed" so thats probably it.. OK good to know.
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kulafu Seasoned Member Posts: 257	Re: Ordered but not onthe list. SHould I be worried? Reply #6 - 04/12/21 at 23:37:04 Ok. I missed the paypal. I experienced the same thing with a paypal payment and it took a while on the waitlist because of that. In this case, once Sarah processed the order after I spoke to her, it was paid in full vice the 10% non refundable deposit. Had I known that, I would not have used paypal. Bob
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tubeshy Verified Member Posts: 35	Re: Ordered but not onthe list. SHould I be worried? Reply #7 - 04/13/21 at 00:00:00 I definitely wouldn't use Paypal if I had known that as well.
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MrDerrick

Seasoned Member

May The Source Be
With You!

Posts: 180

Re: Ordered but not onthe list. SHould I be worried?
Reply #8 - 04/13/21 at 00:11:17

From my past experiences.

Your PayPal account is not charged until your order is fully processed.

Personally, I used PayPal 6 months same as cash financing with my purchases.

So my orders took over a month to process, giving me an extra month to pay.

I pay the orders off slowly while I wait.

Which now looks like 6 months for a build, believe me, it will be worth the wait.

Edit: Just for clarification, "order fully processed" refers to the clerical end of the order, not the assembly.

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Donnie Seasoned Member Why does it hurt when I pee? Posts: 2342	Re: Ordered but not onthe list. SHould I be worried? Reply #9 - 04/13/21 at 00:54:48 I'm going to ask a very basic question: Did you look all of the way on the bottom of the list? All 486 places as of right now. There are a boat load of orders out there.
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ArtMan Seasoned Member Posts: 184	Re: Ordered but not onthe list. SHould I be worried? Reply #10 - 04/13/21 at 02:39:27 I ordered the 25th anniversary amp with Paypal and the entire cost was withdrawn up front.
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tubeshy Verified Member Posts: 35	Re: Ordered but not onthe list. SHould I be worried? Reply #11 - 04/13/21 at 16:37:42 @Donnie yes, sort by order date, descending.
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sfw Verified Member Posts: 4	Re: Ordered but not onthe list. SHould I be worried? Reply #12 - 04/16/21 at 17:18:43 I ordered an amp on 4/11 using a plain credit card and I’m not on the build list yet, either. The list doesn’t seem to have been appended with new orders since 4/8. Perhaps this has more to do with Decware being busy (or maybe vacationing) than with PayPal.
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HockessinKid Seasoned Member Posts: 1247	Re: Ordered but not onthe list. SHould I be worried? Reply #13 - 04/16/21 at 18:00:10 The list gets updated once a week or sometimes every two weeks if Sarah is super busy, as I expect she is right now. As long as you get a confirmation email that your order has been received, all is well. Just chill & breath all you newbies 😎. HK
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Kruegs

Verified Member

Posts: 6

Re: Ordered but not onthe list. SHould I be worried?
Reply #14 - 05/02/21 at 01:52:15

I was also nervous when I placed my order and it didn't show up on the list for 3 weeks +. Decware is extremely busy right now. Just be patient and it will be there. I also placed my order using Paypal and the full amount was charged when my order was put on the list. The Decware website says that you will be charged in full at time of order if using Paypal.

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