Gotcha!

I would say he doesn't need a crossover if he's using an LFE out and has his main speakers set for full range, but some people just like to buy stuff and are not happy until they have everything.
If he has some room issues causing him grief in the 80Hz to 125Hz range (very common) he could benefit from using an XO, but the better plan is to try to add something to absorb or reduce those freqs mechanically like a bass trap or simply moving the cab to a better location.
On the other hand if has to set his main speakers to "Small" and not use them full range he is probably getting a lot of signal up to 150Hz or higher in his sub channel as a result. That could definitely sound ugly when you crank it up to get a lot of LFE performance. In that case an XO or an EQ could help.
Just make sure he's not getting gear just to say he has it.