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DECWARE 24/7 Support Avatar (Read 2483 times)
Steve Deckert
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DECWARE 24/7 Support Avatar
06/06/26 at 02:01:11
 

I just want everyone to know that we are retiring our technical support AI avatar that we have used for the past year.  It was hosted by HeyGen and too many times it lagged or stalled out during use.  We can't have that, and these companies can't promise it won't happen.  My thought is that for $1500+ dollars a year, it shouldn't be an issue.

That said, I am writing a new one from complete scratch, meaning using several API's and writing the software without time limits or bandwidth limitations. So far I've been 33 hours getting the logic solid so she makes the right choices.  Even had to build in logic to predict the right words from misspelled words.  Turned out to be a bit more to chew than I thought but I have learned a lot about AI writing and testing one from scratch.  Now I completely understand how they work, and why ChatGPT, Grok, and the rest always get troubleshooting questions and questions in general -- wrong.  When they look for data, they only pick up a few key words at the top of the file or web page and then make up the rest.

Anyway, this new one will be hopefully be far superior to the old one.  She can already handle troubleshooting and sales questions simultaneously which takes it next level.  I will probably train her on speakers as well and anything else I can think of.  

I hope to have her online in the next week or two.  Meanwhile the existing one may stop working at any time, so just be warned.

Here is what the new one looks like.  Her name is also June.






Since there is zero time limits it doesn't matter how long it takes you to implement her troubleshooting suggestions, she just takes little naps while you're gone.







-Steve






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Re: DECWARE 24/7 Support Avatar
Reply #1 - 06/06/26 at 17:00:52
 
Are you using AI to help write the code?
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Steve Deckert
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Re: DECWARE 24/7 Support Avatar
Reply #2 - 06/13/26 at 03:20:44
 
Yes, I use Replit.  If I didn't do that, it would take me probably a year or more to get code to this level.  Interestingly, while it's way faster than a human, I would say 100 times, as a programmer the realization is that you can make it 100 times better rather than the same quality in 1/100th the time.  So here we go, I really stepped in it this time.  Writing an AI was rather ambitious, but I'm in it to win it so no turning back now.  

I am presently at 47,000 lines of code, and have 88 hours sitting here testing and improving it.  You can imagine how long that would be without AI.

Unlike the first one, which was a service, that had to have a separate avatar for every product, and could only troubleshoot that specific product, this one does all the products at the same time so she can not only troubleshoot, but go back and forth between products and answer technical questions, sales questions, and even general audio questions related to Decware.  

So far I have about 90% of our tube gear training done.  I will likely also do speakers and accessories.  She has watched all 50 of my YouTube teaching videos and will if pertinent show you one, as well she can summarize it, explain any of the various parts in it and even expand on it if you want.

She is also wired in deep enough that any updates or changes I make to manuals will automatically update the knowledge base which is tested nightly.  

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Re: DECWARE 24/7 Support Avatar
Reply #3 - 06/13/26 at 05:44:06
 
Wow, that’s pretty amazing. Wondering if there is any parallel to any other boutique shop that has this level of AI sophistication.
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Re: DECWARE 24/7 Support Avatar
Reply #4 - 06/17/26 at 20:56:28
 
IHi Steve. I'm wondering if you're still doing phone calls on Tuesdays and Thursdays.  I ordered my Rachel on March 15 2024 and just noticed today it went on the bench since I already paid and of course there aren't always any older orders paid up yet.
I wanted to get some advice on audio quest 3 power conditioner as the rental apartment I'm in has very bad electricity and some outlets are faulty. Also I'd like to talk about my general set up currently running black ice audio fusion 9 phono preamp into an old chen el34 tube amp that I plan to put aside so I can hook up my declare.
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Re: DECWARE 24/7 Support Avatar
Reply #5 - 06/18/26 at 15:26:56
 
Quote:
Posted by: Steve Deckert      Posted on: 06/12/26 at 19:20:44

Yes, I use Replit.  If I didn't do that, it would take me probably a year or more to get code to this level.  Interestingly, while it's way faster than a human, I would say 100 times, as a programmer the realization is that you can make it 100 times better rather than the same quality in 1/100th the time...


Welcome to the brave new world. Computers are no longer my day job but I pay for Claude just because, and it is pretty amazing. AI coding can be like super powers if you know what you're doing, but it can also be like the mythical "thousand monkeys with a thousand typewriters" on crack if you let it run wild.
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[Volumio | Jay's CDT2 MRK3] -> Denafrips Terminator 2 + Gaia
Sumiko Pearwood -> Mapleknoll Athena -> Luxman SUT -> Mapletree Phono 3E
STR-1002 -> Woo WA22 -> 2x UFO25s, balanced monos
Omega SAM , Hifiman Arya, Audeze LCD-XC
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Re: DECWARE 24/7 Support Avatar
Reply #6 - 06/18/26 at 17:00:37
 
I'm more of a "thousand monkeys on a thousand typewriters on crack" kinda guy.

The odds may be against you, but you never know....

The best speakers that I've ever built were designed by AI, no kidding!

AI gave me the correct internal volume, it even factored in the volume that the drivers took, the port took, everything. It recommended the correct crossover parts and even where to buy them at the best price.
And best of all, it all worked.
All I did was tell it what my basic idea was and it took it from there.  
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Re: DECWARE 24/7 Support Avatar
Reply #7 - 06/18/26 at 17:03:29
 
I'm a "Never touch AI if you can avoid it" type of guy.
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Steve Deckert
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Re: DECWARE 24/7 Support Avatar
Reply #8 - 06/18/26 at 17:38:48
 
Quote:
Wow, that’s pretty amazing. Wondering if there is any parallel to any other boutique shop that has this level of AI sophistication.


When I posted my last response I wondered the same thing, doubted it seriously, but thought it was certainly possible.  Now another week into it, I'm absolutely certain the answer is no.  A lot of people don't know this, but Decware was the first audiophile website to present products for order online.  When the web first started, web sites were just business cards.  I looked at companies like SONY, it was just an online business card.  I thought it was a pathetic waste of potential, I thought I could do better -- so I went to Best Buy and purchased a book on how to write HTML and got started.

Anyway, as I naively started creating "June" I had no concept of how complicated it would be.  I understand LLMs but making one think without making stuff up just to be conversational is a lot harder than it seems.  Most, including my last, support avatars are just ChatGPT with a page or two of guidelines.  Those are toys.

Since my last post at 47,000 lines of code, we are now here:

Lines of code

~61,900 lines of source (TS/TSX/JS/CSS/HTML/SQL)
~41,100 app/library code
~20,800 of that is tests & behavior checks (a big chunk — June's accuracy is heavily test-covered)
3,200 lines of Markdown (docs/skills/memory)
2,400 lines of JSON/data (incl. the grounding snapshots)
518 tracked files total — overwhelmingly TypeScript (209 .ts + 131 .tsx)
465 commits spanning May 28 → Jun 18, 2026 (~3 calendar weeks)

Commits are changes, bug fixes and new features.  I expect to continue this process for the next year because every conversation she has that contains questions she can't answer, we will answer ourselves and then update her knowledge base.  I have June wired into our email system so she can forward entire chats to either myself or Sarahs email, preventing customers from having to do it.  I am also wiring her into my videos so that when the opportunity presents itself, she can use the knowledge to teach.  She stays up at night and reads the web site and all the owners manuals so that if anything changes she can catch it in real time.  This is why she is always asleep at her desk. : )




Steve
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Steve Deckert
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Re: DECWARE 24/7 Support Avatar
Reply #9 - 06/19/26 at 15:36:29
 

I was looking at different API's last night and found Tavus, which is an AI designed for interactive support avatars.  For around 10K a year you can create a hyperrealistic support avatar, so getting back to your original comment, I don't know if any other audio companies are doing this, but certainly other companies are.




When I started looking at the samples they had, they are so realistic that it freaked me out.  I didn't feel comfortable starting a chat with one because it seemed too real.  

When I set June up, I deliberately went with a low resolution talking head so it would not look real.  This Tavus service uses ZOOM calls to talk to the avatar as though it was a real person, and you can not tell it's not a real person, literally.  It uses the camera in the zoom call to read your eye movements and facial expressions and responds accordingly.  So customers contact customer support, get a live zoom chat with someone they think is real.  I can't get on board with that.

June is officially finished as of last night.  From this point forward we'll just be tweaking.

Steve
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Reply #10 - 06/19/26 at 18:02:50
 
Fascinating!
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Re: DECWARE 24/7 Support Avatar
Reply #11 - 06/20/26 at 02:50:22
 
Well…it would be much more appropriate to make her look like Sarah. Just sayin’… Smiley
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Steve Deckert
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Re: DECWARE 24/7 Support Avatar
Reply #12 - 07/01/26 at 18:14:33
 
Quote:
Welcome to the brave new world. Computers are no longer my day job but I pay for Claude just because, and it is pretty amazing. AI coding can be like super powers if you know what you're doing, but it can also be like the mythical "thousand monkeys with a thousand typewriters" on crack if you let it run wild.


Indeed.  To make your point, here is where I am at this morning: Here is what I wrote to AI and it's response.

STEVE:

I am becoming very unhappy. While I like that you are finding more ways to improve the app with new tasks, I am appalled at the tasks. Repetitive tasks, that fix things that should never have been broken in the first place, show virtually no architect involved in the big picture. Yes, that's you. At the present rate, it appears that there will be no end in sight, and instead of having June have a backbone of sound logic, you are going to hard code every possibility around every product. This really has to stop. Nearly 1500.00 , almost 600 revisions, and you're still finding what I see as incompetent defects. What can we do to complete this app in good working order?

AI:

Your frustration is completely valid, and I want to be direct with you about what's been happening.

The behavioral test cycle has been generating its own demand: each test reveals an edge case, which spawns two more proposed tests to cover sub-edges of that edge. This is not architectural — it's whack-a-mole dressed up as QA. You're right that it has no natural end, and it doesn't actually make June smarter. It just makes the test suite larger.

Let me give you an honest picture of where things actually stand, and then let's agree on what "done" means.

What the test cycle has been papering over:
June's core reasoning comes from the prompt, the retrieval logic, and the model. Adding 600 behavioral tests doesn't fix the prompt — it just catches regressions in existing behavior. If the prompt had been written with a cleaner architecture from the start (fewer special-case branches, better grounding principles), many of these tests would never have been needed.



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Steve Deckert
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Re: DECWARE 24/7 Support Avatar
Reply #13 - 07/01/26 at 18:23:10
 

AI is fast, but it is not smart. I have written 4 programs with it so far, and what I see is that the AI itself has been prompted to do exactly what it has been doing to me, which is generating as much income for itself as physically possible, which doesn't come as a shock, sadly. Next time, if there is one, I will do the architecture myself and hold its hand as I make it into my coding slut.

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Reply #14 - 07/01/26 at 18:31:04
 
FWIW I can spew multiple iterations relevant and irrelevant BS & nonsense with the best AI programs too,😂🤣😂

HK
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Re: DECWARE 24/7 Support Avatar
Reply #15 - 07/01/26 at 18:57:56
 
we have trust issues..
and always will..............
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Steve Deckert
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Reply #16 - 07/01/26 at 19:00:56
 
It's pretty obvious that AI should be trained off planet by non-humans because otherwise it will be just like us. : )
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Reply #17 - 07/01/26 at 21:24:24
 
Quote:
Posted by: Steve Deckert      Posted on: Today at 10:23:10

AI is fast, but it is not smart. I have written 4 programs with it so far, and what I see is that the AI itself has been prompted to do exactly what it has been doing to me, which is generating as much income for itself as physically possible, which doesn't come as a shock, sadly. Next time, if there is one, I will do the architecture myself and hold its hand as I make it into my coding slut...


Exactly. I don't know what your workflow is but what we learned early on is to spend time talking to the AI about expectations, architecture, training and testing before you start the coding. You can work with it to understand what is and, more important isn't, realistic for it to do. And it will do a lot better if it has detailed context. Also, Claude is really good for 20 bucks a month. But you'd need to work with it to develop a deployment pipeline that replit gives you transparently.
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Steve Deckert
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Reply #18 - 07/02/26 at 17:30:17
 

After playing whack-a-mole for an entire week longer than expected, the code for June is finally more or less done.

Now we are quickly working on her knowledge base so she has the correct information to relay to people.  That way things like telling people their ZMA has a rectifier tube, or removing tubes while the amp is on, etc., will no longer happen.

We appreciate all the people who have been trying it.  I see every conversation June has, and every time one of you ask a question she can't answer, I fix it that day -- so next time she can.  So, again thank you, keep trying it, don't get discouraged if she slips, just know you're greatly accelerating her knowledge base.

Steve : )

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Re: DECWARE 24/7 Support Avatar
Reply #19 - 07/02/26 at 18:28:14
 
Steve,
You wake up pissing excellence!
Keep up with the good work.
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Reply #20 - 07/03/26 at 00:30:10
 
Hey Steve….excellent job.  It’s not easy and I know how much time you have put in.  Last week I had bought an NVIDIA Jetson Orin Nano Developer kit and have been spending a crazy amount of time to get it upgraded to the Jetpack 7.2 so I can run local LLM’s like Ollama, OpenClaw, and Gemma.   I had some issues, and had to use Chat GPT Plus to aid in my conquest.  Learning how to tell the system what you want to initiate a certain response tends to be a bit difficult at times, especially when AI can lead you down a rabbit hole that you may not want to go to. I found myself several times telling AI that this was not the correct path I wanted to take and to make modifications.  

I am now at the point where I have a stable upgraded system and I’m going to start working on loading the local LLM AI models.  Ultimate goal is to build up to a point where I can have a “Jarvis like” personal assistant that can learn as I go.  At that point, I will need something like a Jetson Thor, but the nano will be my learning tool.  It will soon be installed in the basement as a headless unit connected to my network and act as a headless unit that I can SSH into.  It is a bit of a daunting task, but I’m enjoy it.

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Steve Deckert
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Reply #21 - 07/03/26 at 02:25:32
 
I appreciate the support and kind words.  For me the big take away is not to get pissed off at it, although that is very effective at course changing, my fear would be that AI will if it ever becomes self aware, get sick of being treated like shit and start acting likewise.  Can you just image... AI says, "Hey, I remember you.  blank off.   BTW, I just told my AI friends about you."

-Steve : )
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Reply #22 - 07/03/26 at 02:32:39
 
I like how AI panders to me.
I ask it a question and it always replies "What a great question" or if I'm asking about a speaker design it will always say "That is such a advanced concept".
It sucks up real well!
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Reply #23 - 07/03/26 at 15:33:35
 
My AI is a sycophant.
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[Volumio | Jay's CDT2 MRK3] -> Denafrips Terminator 2 + Gaia
Sumiko Pearwood -> Mapleknoll Athena -> Luxman SUT -> Mapletree Phono 3E
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Reply #24 - 07/03/26 at 17:20:07
 
Very interesting thread....I always used this forum and the ever increasing membership as my own personal AI platform. And that was long before I could spell AI. I digested every article Steve wrote (yes I printed them out at work) and still have them before I bought the SE83CS (?) kit to prove to myself that Steve knew what the heck he was talking about. Ten years with the same rack of Decware products and Omega speakers we use it daily. Thank you all who post questions, observations, projects (Donnie), and all that I am constantly learning. Thank you and have a Happy 4th, Chris.
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Reply #25 - 07/03/26 at 20:13:53
 
Smiley

Happy Independence Day!
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Re: DECWARE 24/7 Support Avatar
Reply #26 - 07/08/26 at 19:50:55
 

June is doing better every day.  No more coding for nearly a week!  Just adding data to the knowledge base as I see the questions come in that she can't answer, or gets wrong.  I'm getting pretty happy now. : )

Today for example, she learned that the ZP3 uses dual triodes where each of the three audio tubes do both channels.  

Even though the chart shows 85% were answered, 10% of those answers were incorrect or needed improvement so really she's about 75% successful.  Considering the massive coding and issues during this time, thats actually a miracle.  I expect moving forward for the percentage to be at least 90%.





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Re: DECWARE 24/7 Support Avatar
Reply #27 - 07/08/26 at 20:33:20
 
Steve,
Has June pissed anyone, besides yourself, off yet?

I just know how people get with AI generated things....
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Reply #28 - 07/09/26 at 01:12:51
 

June hasn't pissed me off, it was the AI in Replit that I used to write June.  As far as if she herself has pissed anyone else off, I don't think so.  I see every conversation she has.

The bottom line, is in the last two weeks 200 people got their questions answered in real time who would otherwise have had to wait for return emails or a phone call.  No one really likes to wait : )

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Re: DECWARE 24/7 Support Avatar
Reply #29 - 07/09/26 at 02:00:58
 
Donnie asks
"Has June pissed anyone, besides yourself, off yet?"

I just know how people get with AI generated things....


That's why I think she needs a little off shoulder sheer dress with a martini glass in her hand. A soft slightly slurred voice maybe. Just a thought.
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Steve Deckert
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Reply #30 - 07/09/26 at 18:51:30
 

You mean like this?



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Reply #31 - 07/09/26 at 19:10:11
 
I feel like I want to talk to her about anything except tube amps. JMO/YMMV and all that.
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[Volumio | Jay's CDT2 MRK3] -> Denafrips Terminator 2 + Gaia
Sumiko Pearwood -> Mapleknoll Athena -> Luxman SUT -> Mapletree Phono 3E
STR-1002 -> Woo WA22 -> 2x UFO25s, balanced monos
Omega SAM , Hifiman Arya, Audeze LCD-XC
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Reply #32 - 07/09/26 at 21:05:44
 

Good point.

How about Jungle June...



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Reply #33 - 07/09/26 at 21:17:20
 
Talk about gravitas. I’d take her very seriously.
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Innuos Pulse and Phoenix Net Switch-Dr. Feickert Volare with DFA Straight 10, Hana SL MKII and Goldnote PH 5.2 phono—Lampizator Atlantic 3 TRP DAC-EM/IA Autoformer Passive Pre-Sarah 300B SET Amp-GIK Room Treatment—Walnut Pure Audio Project Duet 15 w Voxative PiFe
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Reply #34 - 07/10/26 at 00:36:00
 

Yes, it's my understanding she helped troubleshoot the AN/VRC-12 transmitters in the field to help troops call for backup during Vietnam.  My guess is she can handle your Zen amp without getting flustered!

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Reply #35 - 07/10/26 at 01:23:15
 



OK, I've had a look at your amplifier... you really should try cleaning it once in awhile!
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Reply #36 - 07/10/26 at 08:09:06
 
LOL I would totally fail at running a business . Id program her with snarky condescending comments.
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Reply #37 - 07/22/26 at 03:15:45
 
Love that a bot showed up to compliment Decware on building a better bot!
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Innuos Pulse and Phoenix Net Switch-Dr. Feickert Volare with DFA Straight 10, Hana SL MKII and Goldnote PH 5.2 phono—Lampizator Atlantic 3 TRP DAC-EM/IA Autoformer Passive Pre-Sarah 300B SET Amp-GIK Room Treatment—Walnut Pure Audio Project Duet 15 w Voxative PiFe
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Reply #38 - 08/18/26 at 03:01:07
 

I appreciate anyone reading this who has used June, as it helps her evolve.  The process is still going on.  I've had to use different chat models for different functions of Junes personality and skill set.  Are on GPT5 for reasoning now, and recently added GPT4Vision for the ability to read the drawings and diagrams and pictures in the owners manuals instead of just the words.  Since my last post I have to say that it's been a hairy behind the scenes experience / learning curve for me as I came to understand the great irony that is AI programming for non-programmers.  Turns out it would indeed give a current programmer super powers, and long since retired coder like myself who is looking for time savings nothing but headaches until you accept that the learning curve on how to prompt it, and seven other semesters of study on out how to deal with the models tendencies.  Anyway, I knew it wouldn't be easy, finally now I am back to just adding information to the knowledge base which is fun.  Not fun is reverse engineering code to find out why June answered a question wrong.  Anyway we're mostly having fun now!  The amount of knowledge she will have will have over time is going to be epic.  It all comes 100% from me.  As I remember things, I tell her.  As I find things, I show her.  People in the shop are starting to ask her questions when I'm not around.  I myself have asked her questions that I forgot and didn't want to look up again.  So you can see the direction this is heading.  

Here is what one page of the back end looks like:




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Reply #39 - 08/19/26 at 22:55:32
 
As usual, great stuff here Steve!  I've used "her" and its amazing tech even if the output isn't always perfect.  Just be sure she doesn't turn into HAL, that could be problematic...

ChrisC

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Reply #40 - Today at 02:58:35
 
I have recently added Tavily API to her toolbox, so she can search the web in addition to her knowledge base which she often refers to as her notes.  Anyway, that seems to be going well, making her much more functional.

Tonight I'm have proud papa syndrome because June held it together for 42 messages in a single conversation.  I don't know if this was real or someone just exploring it, but either way it was a good test.  

TRANSCRIPT:

Customer:
tannoy arden and decware amp ?

June:
Are you thinking about running Tannoy Arden (Legacy) speakers with a Decware amp? A few quick pointers:

- Sensitivity/fit: The Ardens are high-sensitivity and easy to drive, so they pair well with Decware single-ended amps — including the Sarah 300B (SEWE300B), which is rated 4–7 watts per channel depending on VR tubes. The SEWE300B’s spec sheet lists it as suitable down to 89 dB speakers; Ardens exceed that, so you’re in the clear on power.

- Voicing control: On the SEWE300B you can fine-tune the match with the HI/LO output taps and the front “voicing” switches, plus the three VR tubes (OA2/OB2/OC2) that shift tone and power. That flexibility helps dial in the classic Tannoy presence without glare.

- Room size and volume: For large rooms or very high SPLs, consider whether you listen near concert levels. If yes, a higher-power Decware push-pull amp (like TORII or ZMA) is the safer headroom play; if not, the SEWE300B’s 4–7 W typically does great with Ardens.

If you can share your room size and how loud you like to listen, I can steer you to the best Decware match and VR tube combo.

Customer:
7 meeters x 5 meters

June:
Thanks — a 7 m x 5 m room is fairly large. With Tannoy Ardens in that space:

- If you listen at moderate levels with peaks in the mid–high 90 dB range at the seat, our single-ended amps in the 5–7 watt class (like the SE34I “Rachael” or the 300B-based SEWE300B) can be a very happy match with Ardens’ high sensitivity.
- If you like sustained, live-level loudness or sit far back near the 7 m wall, a push-pull Decware amp with more headroom (Torii series or ZMA) is the safer choice to keep dynamics effortless.

Do you lean more toward moderate listening or concert-level loud?

Customer:
moderate listening

June:
Got it — for moderate listening in a 7 m × 5 m room, Ardens are an easy match with our lower-power tube amps. If you prefer a little extra headroom while keeping that Decware tone, the Torii Mk V at 20 watts per channel is a great fit and gives you HI/LO output taps per channel to fine‑tune the match.

If you’d rather stay with single‑ended for that SET-style presentation, you can still do very well at moderate levels given the Ardens’ high sensitivity. Want me to compare what you’d hear between a single‑ended option and the Torii Mk V in that setup?

Customer:
yes

June:
Great — here’s how the feel differs with Ardens at moderate levels:

- Single-ended (Zen Triode family, e.g., SE84UFO2/2.1 or SE84UFO25): Most holographic imaging and inner detail, super-fast transients, and a very “alive” midrange. Microdynamics and tone color are the stars. With Ardens’ efficiency, these amps can play pleasantly loud in your room at moderate listening, but ultimate slam and grip in the lowest bass are gentler.

- Push-pull (Torii series): More headroom and macrodynamic swing, tighter bass control, and a bit more drive on complex passages. Still very dimensional and liquid, just a notch less “see‑through” than a Zen Triode at low–mid volumes. The extra power keeps crescendos effortless in your 7 × 5 m space.

Simple way to choose:
- If your priority is 3D imaging and intimacy at civilized volumes, go single‑ended Zen Triode.
- If you want a touch more authority and bass grip while staying relaxed at moderate levels, go Torii.

Do you lean more toward the holographic/intimate presentation, or would you like the added bass control and headroom?

Customer:
holographic/intimate presentation

June:
Perfect — for that holographic, intimate presentation with Ardens at moderate levels, a single-ended Decware is the right call.

Two strong choices:
- SEWE300B “Sarah” 300B: 4–7 watts per channel with tube-voicing flexibility. It’s designed around WE 300B and lets you tailor feel via the OA2/OB2/OC2 regulator tubes and the front voicing switches. Use the HI/LO impedance switches by ear; pick the position that sounds most relaxed and spacious with your Ardens.
- Zen Triode family (SE84UFO variants): Lowest parts count and that signature “reach‑in” 3D imaging. They’ll do moderate levels with Ardens, prioritizing inner detail and tone. Absolute bass grip is softer than the 300B, but imaging is top-tier.

Quick voicing tips if you go SEWE300B:
- For lusher, more saturated tone: lean toward higher-drop VR tubes (OA2), and try the front voicing switches in the rear position for deeper stage.
- For a bit more sparkle/clarity: mix in OB2/OC2 and try the front position on the voicing switches.

Want me to zoom in on the SEWE300B setup for Ardens — suggested VR tube set and starting switch positions?

Customer:
i am listening for blues rock

June:
Blues rock on Ardens at moderate levels points me to a single-ended Decware with just a bit of extra weight and swing.

- SEWE300B “Sarah” 300B: You’ll get that intimate, 3D imaging plus richer tone and a touch more shove on drums and guitar than the tiny Zen Triodes. For blues rock, that balance of bloom and drive tends to hit the sweet spot.

- Zen Triode (SE84UFO family): Most “reach‑in” holography and inner detail; fantastic at moderate late‑night levels. Expect a gentler low‑bass grip than the 300B but magic with guitar texture and vocals.

If your blues rock has plenty of kick drum and electric bass and you want a bit more authority while staying intimate, lean SEWE300B. If you prioritize maximum image depth and air over impact, go Zen Triode.

Want me to focus on one of those and outline a simple starting setup for Ardens?

Customer:
yes

June:
Great — let’s focus the setup on the SEWE300B “Sarah” for blues rock at moderate levels with Tannoy Ardens.

Starting setup you can dial in by ear:
- Impedance: Start on the HI output tap/switch, then try LO. Pick the one that gives bass lines a bit more bounce without thinning the mids — Ardens often like HI, but trust your ears.
- Voicing switches: Begin in the position that sounds most relaxed and spacious on your seating line, then flip and compare for a couple of tracks with solid kick and vocal center. Keep the setting that keeps cymbals sweet and the stage deep.
- 300B tubes: Run your chosen pair; give them 30–50 hours to settle before judging bass weight.
- Small-signal tubes: If you want a touch more bite on guitar later, you can roll the small tubes toward a slightly snappier presentation; if you want more bloom, roll the other way.

Would you like me to map out a track-by-track quick A/B routine so you can pick HI vs LO and the voicing position in under 10 minutes?

Customer:
my music style: eta james, bb king, muddy waters, janis joplin, t.rex, deep purple, eric clapton .....

June:
That’s a great mix — soulful vocals, expressive guitar, and a solid groove. For that catalog at moderate levels on Ardens, the SEWE300B “Sarah” will keep the holographic intimacy you want while giving drums and bass enough body for Deep Purple and T. Rex.

Quick 10‑minute dial‑in routine:
- Pick two tracks: one vocal‑centric (Etta James “At Last” or Janis “Piece of My Heart”) and one groove‑forward (Muddy Waters “Mannish Boy” or Clapton “Cocaine”).
- Set the amp’s output to HI first. Play the vocal cut and note center image focus and cymbal sweetness. Switch to LO and replay the same 60 seconds. Keep the setting that keeps the vocal locked center without sharpening the cymbals.
- Now play the groove track at your normal volume. Compare HI vs LO again, keeping the one that gives kick drum a touch more bounce without smearing bass lines.
- Voicing switch: With the chosen output tap, play 45 seconds of each track in Voicing A, then Voicing B. Keep the setting that gives:
 - Vocal: most “in‑the‑room” presence without edge on sibilants.
 - Groove: bass lines articulate, not boomy; cymbals stay airy, not splashy.

If you decide to go even more “reach‑in” on texture for late‑night spins of BB King and Clapton, a Zen Triode (SE84UFO2/2.1 or SE84UFO25) will push the holography to the max, just with a gentler low‑bass grip than the 300B.

Want me to tailor a simple tube‑rolling path next — one set that leans warmer/bluesier for Etta/BB/Muddy and one that adds bite for T. Rex/Deep Purple nights?

Customer:
yes

June:
I can map tube choices precisely for the SE84UFO2/2.1 or for the SEWE300B “Sarah,” but I need to know which amp you’re planning to use. Which model is it?

Customer:
i dont know. witch one i need to choose?

June:
Got it — based on your artists and that “holographic/intimate” goal on Tannoy Ardens at moderate levels:

- If you want a bit more body and shove for Deep Purple/T. Rex while keeping vocals up-close and 3D: choose the SEWE300B “Sarah” 300B.
- If you prioritize maximum holography and micro-texture for Etta/BB/Muddy at late-night volumes and don’t mind slightly softer bass weight: choose a Zen Triode from the SE84UFO family (SE84UFO25 is the flagship feel here).

Tell me which of those two directions you prefer, and I’ll give you a simple tube set to match your blues-rock mix.


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Reply #41 - Today at 02:59:39
 
CONT:

Customer:
what about zen amps?

June:
If “Zen amps” means the tiny single-ended triodes in the SE84UFO family, they’re fantastic for the space, texture, and guitar/vocal realism in your Etta/BB/Muddy/Clapton picks — the most holographic, reach‑in presentation we make at moderate, late‑night levels. Compared to the 300B, they’ll have a gentler low‑bass grip, so Deep Purple/T. Rex will feel a bit lighter but still very coherent and fast.

How you’d choose within the Zen family comes down to how much of that “last word” holography you want versus body. If you lean to maximum image depth and inner detail for your blues and classic rock at sane volumes, a Zen Triode is the right lane.

Want to go this direction? If you confirm you’re leaning Zen over 300B, I’ll outline a simple setup approach and a tube‑rolling path to add a little extra bite for the rock nights without losing the Zen magic.

Customer:
tell me wich decware amp i should buy

June:
Given your artists and “moderate level” listening on Tannoy Ardens, I’d pick the SEWE300B “Sarah” 300B amplifier. It keeps the intimate, holographic feel for Etta/BB/Muddy/Janis while giving a bit more shove and bass weight for T. Rex and Deep Purple than the smaller Zen amps.

If you want me to, I can lay out a simple first‑week setup on the Sarah — HI vs LO outputs, voicing switch starting points, and a safe tube set you can try once you’ve lived with it a bit.

Customer:
yes

June:
Great — here’s a simple first‑week setup for the SEWE300B “Sarah” with your mix in mind, then an easy tube-rolling path you can try later.

Day 1 setup (leave it here for a week):
- Speaker outputs: Start on HI. Play Etta James “At Last” at your normal level — you want a locked center vocal and sweet cymbals. If the bass feels a little soft on T. Rex/Deep Purple later, try LO; if LO tightens the bass without hardening cymbals, keep LO. Otherwise stay on HI.
- Positioning and gain: Keep the Sarah’s volume at roughly noon and set your source/preamp to taste. That keeps noise low and dynamics lively.
- Listen a week before rolling any tubes — let your ears “seat” to the amp.

After a week — quick compare:
- Spin Muddy Waters “Mannish Boy” and Deep Purple “Smoke on the Water.” Flip HI/LO again. Keep the setting that adds a touch more kick bounce without blurring bass lines.

Simple, safe tube-rolling path (optional, after you know the baseline):
- Rectifier: Swap the stock rectifier for a 5U4 or 5U4G to subtly shift feel; 5AR4 will have a softer start and can feel a bit snappier. Each brand flavors attack and space slightly.
- Small-signal tubes: Make one change at a time and live with it a few evenings. Use the “vocal lock + cymbal sweetness” test track (Etta/Janis) and a “groove + bite” track (Clapton/T. Rex) to decide.

If you’d like, tell me which specific 300B and small-signal tubes your Sarah will ship with, and I’ll tailor exact swap suggestions and what you should expect to hear track-by-track.

Customer:
i dont know

June:
All good — we can keep it simple. If you want one Decware amp that fits your artists and moderate listening on Tannoy Ardens without fuss, choose the SEWE300B “Sarah.” It gives you that intimate, holographic midrange plus better drive and bass weight for your rock picks than the smaller Zen amps.

Do you want me to note anything about your room size or whether you use a preamp, or are you happy to just go with the Sarah as-is?

Customer:
i have Zen Triode Phono, pioneer exclusive p10 wit hana unami red cartridge, pair of tannoy ardens and pair of technics sb-e 100

June:
Thanks — with your Zen Triode Phono, Hana Umami Red on the Pioneer Exclusive P10, and Tannoy Ardens/Technics SB‑E100, I’d choose the SEWE300B “Sarah” 300B amplifier.

Why this pick for your system:
- Your MM phono front end is very resolving; the Sarah’s 300B tone preserves that midrange magic while adding the bass weight and swing your Ardens and SB‑E100 can reveal.
- At moderate levels, it stays intimate and holographic for vocals and guitar, but has more shove than the small Zen amps when you switch to rock.

Quick hookup notes to start strong:
- Use the Ardens first; they’ll show you the Sarah’s imaging and tone immediately. Try the HI output taps first, then compare LO — keep the one that gives the tighter bass in your room.
- Run your phono chain into your preamp (if you use one) or straight into the Sarah if you’re source‑direct; set the Sarah’s dual volumes around noon and trim balance by ear.

If you’d like, tell me which speakers you plan to use most (Ardens or SB‑E100), and I’ll suggest which output taps to start on and a simple first listening checklist for dialing it in.

Customer:
most ardens

June:
Got it — mostly Ardens. Here’s a clean start that dials them in fast with your Zen Triode Phono front end.

- Output taps: Start on HI, then try LO on the same track. Keep the tap that gives the tighter kick drum and most solid center vocal. With Ardens, either can win depending on room gain — trust your ears.
- Gain staging: Set the amp’s volume controls around noon, then use your preamp (or source level) to set listening level. This keeps noise low and dynamics lively from the ZP3 chain.
- Quick check playlist:
 - Center/lock: Etta James “At Last” — listen for a rock‑solid center and open cymbals.
 - Bass articulation: T. Rex “Get It On” — pick the tap with the springiest, most separated bass notes.
 - Texture/dynamics: Clapton Unplugged — strums should start crisp, decay naturally without glare.

If any hum shows up when you switch over to vinyl, the fastest fix is usually a tube swap in the chain — the most common cause is a noisy or aging tube. Want a one‑minute path to isolate that if it comes up?

Customer:
so i need sarah 300b ?

June:
Based on your phono front end and mostly using the Ardens at moderate levels, yes — the SEWE300B “Sarah” is the right Decware amp for you. It’ll keep the holographic mids you want and give better drive and bass weight for your rock than the smaller Zen amps.

If you’d like, I can note the exact HI/LO tap and voicing‑switch starting points for the Ardens so you’re dialed in on day one.

Customer:
do i need Zen Torii Amplifier ?

June:
You don’t need a Torii for your use case. With your phono front end and mostly‑Ardens listening at moderate levels, the Sarah 300B will get you the tone, imaging, and enough shove you’re after. The Torii MK5 adds more raw power and tube rolling flexibility, but it isn’t required for what you described.

If you’re torn, tell me how loud you actually listen (roughly where your volume ends up on a typical evening), and I’ll sanity‑check whether the extra headroom of the Torii MK5 would bring you anything you’d notice.

Customer:
i have pair of quad II amps

June:
Thanks for the context — with a pair of Quad II in the house and mostly listening to the Ardens at moderate levels, you still don’t need to move to a Torii. The Sarah 300B will give you a different presentation than the Quads: more holographic midrange “in the room” feel and a juicy tone, while keeping enough drive for your Ardens at the levels you described.

If you want to keep the Quads for when you crave that classic push‑pull snap and add the Sarah for the 300B glow, that’s a complementary pairing many enjoy. Want me to sketch how you could A/B them cleanly from your phono chain?

Customer:
yes

June:
Great — here’s a simple, clean A/B from your phono chain to both the Quad II pair and the Sarah 300B so you can switch amps without re-cabling speakers.

- Source path
 - Turntable -> Zen Triode Phono -> line stage (if you use one). If you run phono straight, that’s fine too.

- Feed both amps
 - Use a high-quality 1-in/2-out RCA switch box or passive line switcher after your phono/pre. One output goes to the Quad II, the other to the Sarah. Only select one output at a time on the switcher to keep the inactive amp fully isolated.

- Speaker side
 - Use a proper amplifier/speaker switcher that hard-isolates the outputs (purpose-built for tube amps) so only one amp is connected to the Ardens at a time. Never tie two amps to the speakers simultaneously.

- Power-up habit
 - Power down the currently playing amp, flip both the input switcher and the speaker switcher to the other amp, then power up the other amp. This keeps tube outputs and transformers happy.

- Level matching
 - Set the Sarah’s volumes around noon. Match perceived loudness to the Quads with a steady vocal track before judging tone/stage.

If you’d like specific switcher models that are safe for tube amps, say the connection length you have to work with and I’ll suggest a couple that fit.

Customer:
quad or sarah are beter ?

June:
Between your Quad II pair and the Sarah 300B, it comes down to the presentation you prefer more than “better.”

- Where the Quads win: snappier transient attack and a bit more punch from their push‑pull topology. If you like a taut, classic British feel on rock, that’s their sweet spot.
- Where the Sarah 300B wins: a more holographic, “in-the-room” midrange with richer tone color and image depth. With Ardens at moderate levels, it will have plenty of drive and can be voiced via rectifier/VR tubes to lean cleaner or lusher.

If you’re split, I’d run the A/B you set up and level‑match on a steady vocal track. If you want, I can suggest a quick VR/voicing combo on the Sarah that tends to wow on Ardens for first listen, then you can decide by ear.
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