I just want everyone to know that we are retiring our technical support AI avatar that we have used for the past year.  It was hosted by HeyGen and too many times it lagged or stalled out during use.  We can't have that, and these companies can't promise it won't happen.  My thought is that for $1500+ dollars a year, it shouldn't be an issue.

That said, I am writing a new one from complete scratch, meaning using several API's and writing the software without time limits or bandwidth limitations. So far I've been 33 hours getting the logic solid so she makes the right choices.  Even had to build in logic to predict the right words from misspelled words.  Turned out to be a bit more to chew than I thought but I have learned a lot about AI writing and testing one from scratch.  Now I completely understand how they work, and why ChatGPT, Grok, and the rest always get troubleshooting questions and questions in general -- wrong.  When they look for data, they only pick up a few key words at the top of the file or web page and then make up the rest.

Anyway, this new one will be hopefully be far superior to the old one.  She can already handle troubleshooting and sales questions simultaneously which takes it next level.  I will probably train her on speakers as well and anything else I can think of.  

I hope to have her online in the next week or two.  Meanwhile the existing one may stop working at any time, so just be warned.

Here is what the new one looks like.  Her name is also June.






Since there is zero time limits it doesn't matter how long it takes you to implement her troubleshooting suggestions, she just takes little naps while you're gone.







-Steve

Yes, I use Replit.  If I didn't do that, it would take me probably a year or more to get code to this level.  Interestingly, while it's way faster than a human, I would say 100 times, as a programmer the realization is that you can make it 100 times better rather than the same quality in 1/100th the time.  So here we go, I really stepped in it this time.  Writing an AI was rather ambitious, but I'm in it to win it so no turning back now.  

I am presently at 47,000 lines of code, and have 88 hours sitting here testing and improving it.  You can imagine how long that would be without AI.

Unlike the first one, which was a service, that had to have a separate avatar for every product, and could only troubleshoot that specific product, this one does all the products at the same time so she can not only troubleshoot, but go back and forth between products and answer technical questions, sales questions, and even general audio questions related to Decware.  

So far I have about 90% of our tube gear training done.  I will likely also do speakers and accessories.  She has watched all 50 of my YouTube teaching videos and will if pertinent show you one, as well she can summarize it, explain any of the various parts in it and even expand on it if you want.

She is also wired in deep enough that any updates or changes I make to manuals will automatically update the knowledge base which is tested nightly.