Alan Arkin
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Funny, I had a similar story with Mark, except without him offering to send me one. I ordered a Snub Station and LNBH in October. I received the Snub Station in late October, but was told initially the LNBH was roughly one week behind. Since then, I was told numerous times that it was coming, that today was the day, that it was in among the 350 boxes and Jordan was overwhelmed, and most recently that yesterday was it. I tried to be patient and understanding as it seemed Mark was encountering supply chain issues.
Yesterday, when I asked whether it had shipped, Mark told me that he wasn't really the person to ask but he didn't mind anyway. (I emailed the other address -- presumably Jordan -- a couple times over the past months with no response). I pointed out that he had repeatedly told me it was shipping (including yesterday morning when he said it was actually going to ship) and asked whether he really had them in stock as he had said.
He refused to answer and instead said "there's a limit to what I'm willing to say in the marketplace I have learned the hard way not to trust everybody with every piece of data. I sure hope and pray you can understand why that might be a driver for me." I actually don't understand. I am left with the conclusion that he does not actually have them in stock yet, which is disappointing, but would have been understandable if he had not been telling me that they were in his warehouse.
I have been very much looking forward to the LNBH based on everyone's reactions, and have been happy with Vera-Fi's other products. I was willing to cut Mark slack given the growth of his business and the supply chain issues he seemingly was encountering. But the latest communications are leading me to very likely cancel my order given that I have been given the run around and clearly untrue information.
Just wanted to see if this jived with what everyone else is experiencing.
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