Firstly, sorry to hear that. I had two speakers that were dropped off at the same time and place take two different paths to my house and arrive on different days, but they both arrived.

Was the shipment insured? Many years ago I had a lost UPS shipment and while the details are fuzzy, possibly repressed due to trama, my interaction was making a claim and waiting for what seemed like an unreasonably long time for UPS to "investigate." Then I got a check. I was the sender and I was the one who needed to file the claim.

Bummer, Tony. Sorry to hear that. I’ve had a few “lost” packages over the years but they eventually have shown up. I hope your experience in this situation is the same. If not, hopefully the insurance works in your favor… one speaker certainly isn’t much use on its own.

Hoping this works out for you. I’m betting the slightly lower efficiency of the HRv2’s will be a positive change for you. It’s always cool when your gear comes with a story, too!

That sounds very Zen.  I bet it turns up soon.  Good luck.

Tony, I hope the package gets located and arrives in good shape. In about the last 3 years, we've never seen mail outfits USPS/FEDEX/UPS and Amazon deliveries this screwed up. Most recently, it's been USPS. I have called our local post office over in town here and they are absolutely wonderful people. Been dealing / know them for many many years now. When I call telling her  (THE boss) that one of our packages is again going in huge circles.... again, I can just see her eyes rolling...  [smiley=50.gif] No doubt she gets calls like this quite a bit. This last package wound up in New Jersey after Billings got hold of it..AGAIN!  Billings is just east of us. She always calls back and takes care of the problem. Small town folks. Our main mail problem seems to be a staffing problem out of Billings Montana. Apparently, few people want to work over there? A well paid job/ benefits and trouble finding people? Things sure have got ridiculous. Embarrassing really. What happened to people who were not afraid of work ....and take pride in it? Well, 'things' sure are different. No excuse for most of this crap. Goes for your mail issue as well Tony. It's well known that mail theft has increased off of the charts too. Well looky there, my rant for the day. Time for me to go back outside....where I belong..   Back inside later today with some music playing. Our Zen amp still going just like new~ LOVE IT!!! Take care all~ Mike  edit: rolling a couple of 6sn7 tubes. NICE!  Oh..and ever notice you don't see dust until you take pictures?    

Yup..... maybe if it wasn't Fed.....it would actually go broke. Highly likely.
Hope it shows Donnie

I just took a look at the date when I started this thread and was surprised to see that it's just been two weeks.  It seems much longer than that - I know I have aged another year since dealing with UPS.

The bottom line is that UPS has concluded the speaker is officially lost, and they have no idea what happened to it. At the end of last week, UPS said my reimbursement check was in the mail. I should feel good about that, but I will wait to see if that's the case. I'm not being overly pessimistic, but with every step forward with UPS, there's been another step back.

I'm fortunate to have purchased insurance, but that only covers one speaker. Losing one negates the other, so unless I can find a match for the one that did arrive, I have lost them both.

I have talked with Bob Ziegler of Turning Point Audio, who designed these speakers, and he has come up with a few ideas that I can further explore. He may know someone who has one speaker, which might lead to a solution. It may take time to find a replacement, but it's worth the effort.

If anyone knows someone in a similar situation to mine, let me know.

Bummer Tony!
I had a recent similar incident with FedEx. Two identical amps shipped in two identical boxes came damaged. The boxes were intact but distorted and one box looked to have split at the corner from impact. It was taped shut by the carrier. All contents were still in that box. There was slight damage to the amps. Both worked when assembled.
The thing is, it would be hard to collect on insurance in my case being both boxes arrived. The carrier would just blame it on how it was packed that caused the damage.
Good luck in your search!

Quote:


Exactly. When you buy insurance from a shipper it is for loss, not damage. You package could be completely crushed but as long as they deliver it you don't have an insurance claim. Ask me how I know this .

Tony, you're living my nightmare. I'm very sorry and I hope you can update this thread soon with a solution you've found.

Thank you for the update Tony..   Good luck to you