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05/08/25 at 19:30:02 



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IMPORTANT info for all orders in queue (Read 30 times)
DeVon Deckert
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Posts: 10
IMPORTANT info for all orders in queue
Today at 16:08:14
 
Important Update to DECWARE Final Billing Policy

Hello All,

This message is for everyone who has an order on the waitlist.
Due to a growing number of unpaid completed orders, we've updated our billing policy to help reduce delays for all customers.

Effective immediately:At some point after your order reaches page 1 of the waitlist, you'll receive an invoice link via email to complete payment. Although there will still be a wait before your unit is built, this gives you time to prepare funds. The link remains active, and you can access it as often as needed.

Please note: We will NOT begin your build until full payment is received. While we may send a reminder as your build date nears, we advise monitoring the waitlist closely.

Also, please double-check your shipping address on the invoice. If updates are needed, contact us right away.


If payment isn't made by the time your build slot arrives, and we can't secure it in a timely manner, your order may be canceled. Deposits are non-refundable, including in cases of non-payment.

Thank you for your understanding and cooperation.
-The DECWARE Team.
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Kelly B
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Posts: 3
Re: IMPORTANT info for all orders in queue
Reply #1 - Today at 19:13:49
 
Can you  also offer an option to request an invoice and pay in advance once you hit page 2? This might help with solid orders making it to page 1 while still giving others time to prepare. Smiley
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