DECWARE / How to get service and upgrades

DECWARE POLICIES
for

RETURNS
CANCELLATIONS
REPAIRS
WARRANTIES

RETURNS:

Decware products come with a 30 day money back guarentee that you will be more than satisfied with your purchase. If you are not completely happy with it, return it in it's original packaging (if possible) to: DECWARE - 75 S. Riverview Dr. - East Peoria IL 61611 and include a memo with your name and reason for return. All returns are subject to a 10% restocking fee. Any damage to the item caused by customer or by transit to us will be repaired and deducted from the refund.

WOOPS:

During your 30 day trial, if your unit has a technical difficulty from being abused during shipping or for any other reason, we will cover the cost of shipping back to us, repair or replace it and return ship it to you with a new 30 day trial.

CANCELLATIONS:

All cancelled orders will be charged a 10% restock fee - no exceptions.

REPAIRS FOR NON-ORIGINAL OWNERS:

Decware is the only authorized repair center for Decware products. Even if you purchased a Decware product used from someone else, this is still the best and least expensive place to have your baby repaired. People who purchase a used Decware product and send it in for repair or upgrades will automatically have the lifetime warranty transferred from the original owner to them at no additional cost.

REPAIRS FOR ORIGINAL OWNERS:

Original owner's of decware products will have all repairs that were necessitated from defects in material or workmanship covered under warranty. This does not include shipping or new shipping cartons.

WARRANTY:

Warranties are granted to the original purchaser and are non-transferrable unless the following procedure is followed:

TRANSFERRING WARRANTIES

A) The original purchaser must send the unit back to Decware.

B) We will unpack it, check for damage.

C) The unit will be dissassembled and run through our final QC process as if it were a new product. If any repairs are needed that fall under warranty, they will be done at no cost. If any repairs are needed that do not fall under warranty, the sender (original owner) will be charged accordingly.

D) The unit will be re-boxed and shipped to the buyer as 100% working and to spec.

E) A $75.00 bench fee plus packaging and shipping will be charged per unit.

F) Tubes must be sent from the original owner to the buyer directly. We will not accept tubes with the product, nor ship those tubes to the buyer, nor be responsible in any way for the performance of said tubes. We recommend the buyer purchase the stock Decware tube compliment when the unit is here for inspection at which point we will ship the new tubes to the buyer.

IF YOU NEED TO SEND ANYTHING TO DECWARE FOR SERVICE, INSPECTION OR MODIFICATION PLEASE PRINT THE FORM BELOW AND INCLUDE IT WITH YOUR ITEM. IT GREATELY EXPIDITES THINGS. Repairs are always given top priority.

Download and print this:

RETURN AUTHORIZATION FORM

SEND TO:

DECWARE / High Fidelity Engineering Co.

75 S. Riverview Dr. East Peoria IL 61611

(309) 822 5255

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