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AUDIO FORUMS >> General Discussion and Support >> Sent msg to support weeks ago, no reply
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Message started by thevinoman on 04/27/23 at 15:55:35

Title: Sent msg to support weeks ago, no reply
Post by thevinoman on 04/27/23 at 15:55:35

I sent a message regarding a Torii MKIV that I recently acquired several weeks ago through the support message page and haven't received any reply. Please advise. Thank you.

Title: Re: Sent msg to support weeks ago, no reply
Post by Andrew77 on 04/27/23 at 16:15:50

I recommend calling and speaking to somebody directly.

DECWARE / High Fidelity Engineering

75 S. Riverview Drive, East Peoria IL 61611

(309) 822-5255

Title: Re: Sent msg to support weeks ago, no reply
Post by Beggermse on 05/03/23 at 05:06:14

Have you received a response from them yet?

Title: Re: Sent msg to support weeks ago, no reply
Post by Danny Boy on 05/03/23 at 21:02:30

Those support messages do not work. Funny because the page looks new. Use the email for Sara or Steve, directly. I've waited weeks for responses, too. I don't use those web contact pages anymore. Actually, I find that many websites don't use those the way they are intended.

Title: Re: Sent msg to support weeks ago, no reply
Post by Dominick on 05/03/23 at 21:35:05

It’s best to call. I called Sarah on Tuesday and have a scheduled conference call with Steve tomorrow. I only use the emails when I have a general question I need answered and in no rush for a reply.

Dom

Title: Re: Sent msg to support weeks ago, no reply
Post by Minhee on 06/23/23 at 07:50:50

I also think that you need to call and ask them directly. It is the best way. They have to support you.