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AUDIO FORUMS >> General Discussion and Support >> DHC 3 tight fit causing wires to be disconnected
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Message started by kulafu on 10/20/22 at 18:59:49

Title: DHC 3 tight fit causing wires to be disconnected
Post by kulafu on 10/20/22 at 18:59:49

I was trying to disconnect the plug end to relocate and the wire got disconnected. The plugs were a very tight fit and I yanked off the cord from the plug. I think it is a matter of just trying to reconnect? Right. Always afraid with mucking with electrical stuff.....

Title: Re: DHC 3 tight fit
Post by effluviography on 10/20/22 at 23:39:23

I don't know how to fix it per se, but I've noticed that those plugs are very, very tight to the wall - had trouble even getting one into the socket the first time.

Title: Re: DHC 3 tight fit
Post by EdwardT on 10/20/22 at 23:54:42

It would be worth an email to Steve asking about the shields and ground, the conductor wires will be straightforward.

Title: Re: DHC 3 tight fit causing wires to be disconnected
Post by Steve Deckert on 10/24/22 at 16:34:10

The cable will have to be returned for repair. This is a great example of how not to remove a cable from its jack, or in this case, receptacle. It doesn't matter if it's a power cord, or an interconnect or speaker cable you should never grab the cable and pull. Always and only grab the connector and pull on it.

You can probably imagine this practice has been going on since hi-end cables were invented. How many RCA cables do you think have stretched strands at the contact points, broken strands and or loose contacts? Something like that which can't be seen can instantly undo any sonic benefit the fancy wire may have had and still manage to operate so that the user has no idea anything has happened.

Title: Re: DHC 3 tight fit causing wires to be disconnected
Post by kulafu on 10/24/22 at 16:49:52

Steve, thank you. Yep! A lesson learned for me!
I will contact DECWARE for a return/repair.

Bob

Title: Re: DHC 3 tight fit causing wires to be disconnected
Post by Steve Deckert on 10/26/22 at 05:00:50

No worries, we can fix it. : )