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AUDIO FORUMS >> General Discussion and Support >> Something wrong with contact form. Phones?
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Message started by Steve. on 08/14/21 at 22:33:19

Title: Something wrong with contact form. Phones?
Post by Steve. on 08/14/21 at 22:33:19

Just an FYI... I contacted Decware several times in the past month. Twice by contact form on site and twice tried calling with no return call / email

Frustrating, you guys are that busy?

Title: Re: Something wrong with contact form. Phones?
Post by Steve Deckert on 08/15/21 at 02:40:34

I've got 10523 emails on my Mac and was 100% caught up with replies on Friday. In fact I've been caught up with emails all week. All my calls are scheduled. We answer the phones all day all week, so whatever has happened with you, I apologize. There is nothing wrong with our Contact form. We are horribly busy, so it may take a few days to get a call back.

Perhaps you could ask your question here while you wait?

Steve

Title: Re: Something wrong with contact form. Phones?
Post by Donnie on 08/15/21 at 02:52:10

Wow I thought that the 100 or so emails I get a day at work was excessive.

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/15/21 at 03:04:53

You couldn't possibly be caught up.....I contacted you on 7/10 and this week..... never heard back.. you have so many customers you can ignore a $6000 purchase?

Title: Re: Something wrong with contact form. Phones?
Post by Dominick on 08/15/21 at 03:36:23

All of Steve’s customers are equally important…irregardless of the cost. His reputation precedes him and all of his clientele are repeat customers. I’m sure your patience will be a greatly appreciated.

Dom

Title: Re: Something wrong with contact form. Phones?
Post by Blueone302 on 08/15/21 at 03:55:45

Steve (the one feeling snubbed)

I understand that you feel as if you are being ignored? I too have an order on file that I would love to see moving quickly through the queue. But, whether I like it or not, these are unprecedented times. I knew the wait time when I ordered. I did ask to speak to Steve regarding some questions when I ordered. It took a few days, but he emailed an answer to my questions. At, the same time, my work involves dealing with people and their needs, both perceived and real, 24/7. That’s a lot of pressure. I’m willing to bet that Steve and his Decware team are feeling much the same pressure. And while I don’t get a thousand, I do get 100 or so daily. But I also get calls and texts about the ones I don’t answer. Some get lost and never come through, some get sent to spam or are quarantined. Some end up sitting in the other persons outbox.

The bottom line is that most of us are working through something, or dealing with something….. again unprecedented.

I’m not Steve, but if I were, order or not, I’m not sure I would want or need the business of someone who it appears struggles to both see and comprehend the big picture. Aside from 700+ orders on file, Decware likely receives just as many calls and queries regarding what to buy, what matches what I already have…. And can you add this or fix that? The list goes on. In other words, I’m not sure any of us can imagine or appreciate what they (Decware) are presently trying to sort through.

My suggestion would be to take a deep breath, a step back, maybe even consider an apology. When you get your Decware order, you’ll be glad you did.

Been There & Done That

J

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/15/21 at 04:18:47

I totally get it.... but to not get a reply after a month is pretty pathetic.....I contacted several custom mfg and only heard back from 2 whatever thats worth. It has nothing to do with wait time .... its communication. I'm willing to wait a year, just answer my question.

Steve answers me less than 10 minutes after my rant on this forum , but I wait over a month and no response after several attempts? Serious disconnect !!!!

Title: Re: Something wrong with contact form. Phones?
Post by Archie on 08/15/21 at 06:28:03

There seem to be several on this Forum afraid of some honest feedback! WTF???? Decware is a business and no matter what else, that needs to stay up front if we all want this around in 10 years.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/15/21 at 10:19:50

groupthink is a devolutionary, marxist trait and never ends well....nor does its pathetique ever improve anything along the way to that end.

Title: Re: Something wrong with contact form. Phones?
Post by Archie on 08/15/21 at 18:17:10

That's what I tried to tell my daughter when she was in Jr High! ;D

Title: Re: Something wrong with contact form. Phones?
Post by kulafu on 08/15/21 at 19:32:26

Yeah, you are really disconnected! Disrespectful customer. Get a grip! Buy somewhere else with your $6000.

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/15/21 at 20:49:39

You’re rude, this post has nothing to do with you Not answering several emails about buying a product is rude and disrespectful..... no reply in over a month ? So keep drinking the Decware Koolaid

Title: Re: Something wrong with contact form. Phones?
Post by kulafu on 08/15/21 at 21:08:14

My sincerest apologies to you, the Decware family and Steve Deckert for letting my emotion get the better of me.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/15/21 at 21:10:47

Quote:

That's what I tried to tell my daughter when she was in Jr High!

Its sad she found it necessary to ignore your wisdom!

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/15/21 at 21:23:26

Quote:

My sincerest apologies to you, the Decware family and Steve Deckert for letting my emotion get the better of me.

Tempers flare, you're human. Fact is, as I said in a related thread about the wait list [and for some reason everyone else is too timid to say], something needs to very dramitically change, and that means now. The pace at filling orders vs. the amount of backorders is a big risk. More techs are needed, starting tomorrow morning.

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/15/21 at 22:15:07

My first contact was followed by an email saying thank you for contacting Decware we will be in touch soon , no follow up. Same thing last week , received acknowledgment, but no follow up. In that email I said that I thought maybe something is wrong with their contact page. But that can’t be the case as I received two thanks for contact replies. So yes I was ignored, forgotten, what ever you want to call it

As I mentioned in my opening post , I don’t care if I have to wait a year, six months , whatever.....you know that going in with any company that builds to order. I shouldn’t have to wait four or five weeks to ask a few questions and place an order. They appear to be understaffed, I would have been totally OK with being waitlist #701 but complete silence on their end is a total turn off. Wasn’t looking to be treated special, wasn’t going to waste their time, just wanted some clarification on a few things and to give them a credit card.

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/16/21 at 00:28:47

I want to add that Steve did answer at night , which he didn't have too... so I respect that. I'm just tired of poor customer service in general , and I was pissed that I had to attempt contact so many times, regardless of the reason, its unacceptable. I'm sure the next time I'm looking for a toy ill revisit Decware....

Title: Re: Something wrong with contact form. Phones?
Post by Archie on 08/16/21 at 00:43:18

There are a lot of moving parts at Decware, for sure. Regardless of how the CS is perceived, my experience is that motives are pure and the best is being done with available resources. Persistence pays off in the end. I've had to email or call several times, on occasion but that is a minor hassle compared to the phenomenal equipment I've received.

Hang in there.

Title: Re: Something wrong with contact form. Phones?
Post by Drew T on 08/16/21 at 01:36:10

Steve , I’ve think you’ve made your point regarding customer service . We get it . You’ve told us numerous times now how you didn’t get a call back and how unacceptable it is . You’ve also been rather been rather petulant and insulting in the process. I think we’ve all heard enough . Thank you

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/16/21 at 01:57:41

Drew, this is really not any of your business....people like you keep pushing posts like this to the top of the page....let the thread die.... actually the rudeness was from fanboys like you

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/16/21 at 02:19:21

I say Archie made great points.

Hopefully you'll find a way to give it all another shot. Best wishes.

Steve & co. are overworked and burning up because the staff is too small to handle the onslaught of orders since March-April. I hope he makes an announcement soon, like tomorrow, as to his plan to deal with it because its out of hand and will be getting even worse every day until a dramatic change is immediately implemented.

Title: Re: Something wrong with contact form. Phones?
Post by Steve. on 08/16/21 at 02:47:30

I will definitely keep decware in mind in the future

Title: Re: Something wrong with contact form. Phones?
Post by Steve Deckert on 08/16/21 at 02:48:21

Quote:

Steve answers me less than 10 minutes after my rant on this forum , but I wait over a month and no response after several attempts? Serious disconnect !!!!

My previous post was to say I don't have any unanswered emails waiting for a reply, and I scanned it carefully after reading your initial post.

There are several times a month when a reply fails and comes back non-deliverable for reasons unknown. Pretty aggravating when I took the time to write lengthy replies, but there is nothing you can do about it. You could have been one of those, or my reply might be in a spam filter somewhere.

In any case and in these particular times I too tend to assume the worse so I totally get how you feel.

Steve

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/16/21 at 03:29:07

Steve, whats your business plan to address the onslaught of backorders? Because as it appears now, very soon folks will be waiting 13 mos. and more. An 8 mo. wait is OBE and could almost double unless something very drastic happens asap.

Have you hired more techs? How many do you trust right now to do a full evaluation/QA on amps any given tech did not build? In other words, have you established any force multipliers?

Brad

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/16/21 at 03:35:59

I wish you the best, Steve. Unprecedented times at Decware, thats for sure.

Title: Re: Something wrong with contact form. Phones?
Post by Geno on 08/16/21 at 03:41:06

If Decware is like a lot of companies, at present it is very hard to find employees. Folks can make more money at home sitting on their asses than they can working somewhere (with all the available FREE government money, that is)

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/16/21 at 03:51:13

Thats a critical point, Geno. And no thanks to the effing goddamned govt to screw everything they breathe on with their idiotic CCP-Wuhan-midget Fauchi-Gates bio attack response.

Title: Re: Something wrong with contact form. Phones?
Post by Ghostship on 08/16/21 at 03:52:53

Forty years from now, I'm going to be showing my (yet to be built) Decware Torii Jr. V2 to my (yet to be married) grandchildren...they're going to ask "what is it" and I'm going to say "it's magic...they don't make things like this anymore...I got it hand-made, bespoke, during the middle of a global pandemic, and I only had to wait 8 months for it!!!"...

I started last week at #777 in line, and I'm #773 now. Any of you whiners want to leave, that's fine by me. You're the one's missing out. And whether it takes 8 months or 16, I'll be happy to wait. If I wanted quick and crappy, I'd go to Best Buy... 8-)

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/16/21 at 05:00:10

"whiners" LOL

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/18/21 at 06:06:20

Obviously, for a variety of reasons, Decware is a bit overwhelmed. I've had the most success calling Sarah and scheduling a phone consult with Steve for questions. In my imagination, this allows Steve to answer questions while still building gear.

While I understand the frustration, it's also worth pausing to look through the eyes of Decware. They are a wee little company. Steve is both master of manufacturing and essentially customer service for everything not clerical as Sarah simply doesn't know our kooky audiophile language.

Steve is just one guy.

Yes, they could hire a technically oriented customer service person. But who's going to train them? Steve? The same guy building our gear to catch up with the backlog and tending to a mountain of customer service emails? How is he going to impart decades of masterful knowledge to some new customer service person? It's impossible. This flood of orders is temporary and training new customer service agents or more techs is expensive for a small company for whom this surge shall pass.

Yes, every customer deserves great customer service. Of course. I'm not belittling that concern. At the same time, we're all in this together and it's worth pausing to explore both sides. This is a boutique high craftsmanship operation doing the best they can under extenuating circumstances. We, the customer, have put them in this awkward position. Decware didn't send out review samples to build up business. Decware was just minding their own business, hitting the loudness button while on cruise control.

One day my ZRock2 shall ship. Might be 3 months, might be 8. I see the not knowing as part of the Decware adventure. And I'm confident that with a phone call, I can schedule a consult with Steve. Might take a few weeks, but so what, I'm waiting anyway.

Of course, provide Decware with honest feedback. But also take a walk in their shoes and explore the nuances before smashing the "reply" button. (that's directed at no one in particular, more towards the general mood)

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 14:03:30

My two cents: Steve doesn't owe us his plans to manage his company. He can certainly volunteer them, and if you look back he has. Seems to me he's being asked a little too forcefully for information as if some of us are entitled to it. We're not. We're entitled to order and wait or order and not wait or not order knowing the wait.

Title: Re: Something wrong with contact form. Phones?
Post by Thermionic on 08/18/21 at 14:35:10

@Lon, well said. You are either in, or you are out. Regardless of how those of us who have placed orders may feel Decware will Keep on Truckin'.

[smiley=tunes29.gif]

Title: Re: Something wrong with contact form. Phones?
Post by Andrew77 on 08/18/21 at 15:42:35

@DancingSea - Well said. Thank you. [smiley=icqlite20.png]

Title: Re: Something wrong with contact form. Phones?
Post by CAJames on 08/18/21 at 15:44:49

Agree with Lon 110%. Decware's history and reputation (not to mention the build sheet) speaks for itself IMO. That is the "Decware expierience" not what Steve chooses to say or not say on an internet message board.

Title: Re: Something wrong with contact form. Phones?
Post by lazb on 08/18/21 at 16:47:05

I am going to join the chorus in total agreement with Lon! Steve is doing almost more than any one person could be asked to do and deserves only praise and admiration for his efforts. He, and the rest of the DECWARE family/group, do not need, or deserve, any negative comments or gripes.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 16:59:34

The passive-agressive attitude displayed here is noted.

Of course a customer has a right to pose the question of what the "get well" plan is. And yes, if Steve chooses not to volunteer anything further, of course thats his right as the owner and patriarch of his company, which is final.

So one asks, since no one else does. To carry the banner of incuriosity and employ it as a passive-agressive weapon is very curious in an of itself as a motive to an end.

In other words, I am to dutifully put my mask on, shut up, and sit down. Don't be curious of anything, don't learn, just shut up.

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 17:17:07

LOL You've asked, and asked. Now find some patience and see if Steve answers or not.

Title: Re: Something wrong with contact form. Phones?
Post by CAJames on 08/18/21 at 17:25:59

There’s a fine line between curiosity and message board drama, JMO/FWIW/YMMV.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 17:26:28

Indeed I did.

And I'm not asking anymore. Stopped that yesterday.

And I agree, the ball is in Steve's court, its all up to him.

And I made my point about the strong desire for incuriousity and the jump on that bandwagon. That is a general error fault, and fails on all levels. Its a whistle for the call for collectivism.

My question if for the benefit of those in particular who have ordered from March onward.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 17:33:23

Quote:

There’s a fine line between curiosity and message board drama, JMO/FWIW/YMMV.

The drama here requires participation. I asked the question, the "drama" is not all on my own. I take responsibility for my actions.

So to be clear, I ask the questions and that consitutes the drama while the responses to them don't. Right?

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 17:48:47

Quit politicizing everything. You've made no points to me other than you feel entitled and can make up quasi-political reasons to imagine "passive aggressive incuriosity." You get some pushback because you kept asking, began demanding, and threw political jabs in there and NOW you can act like a victim and say "oh they're passive-aggressively picking on me and I've stopped asking."

I'm glad you've stopped asking. I'm stopped here too. Let's let this lie people and see if Steve wants to reveal his "plans" or not.

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/18/21 at 18:19:07

For me, piezoman has asked a reasonable question. It’s perfectly fine to inquire about a seemingly large miscalculation of delivery times by Decware. If a customer orders and is told “8 months”, but it’s potentially twice that long, it’s very reasonable to ask the company for an explanation or clarification. Decware need not be treated like a fragile bubble boy.

That said, a line was crossed with demands for new hirings and explanations of Steve’s business plan to solve the delays. That part is not really our business. We don’t own the company, Steve is not our employee, and he simply doesn’t owe us that sort of information.

But that tact lacking line crossing doesn’t then negate the original legitimate question. If a customer places an order today and is told 34 weeks, is that estimate even remotely accurate? It behoves Decware to figure that out so that they can provide their customers with more accurate terms of the purchase.

As for this forum discussion, there is a bit of truth, and untruth on both sides. We ought not allow a fanboy syndrome to shame reasonable inquiries and questioning into submission. And for those who question, it’s worth pausing to examine “how” that questioning is presented.

We have a lot of common ground here. The questioners, the fanboys, and Decware all love these products. And somewhat accurate delivery estimates only benefits all parties and can be questioned in a more tactful manner.

There we go, everybody is a winner 😂🌈

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 18:33:08

Quote:

stop right now Lon, get off your high horse.....you' won't like the outcome.

i asked several times because i wasn't sure if Steve saw the question or not. i know he's beyond busy, and his participation on the forum is a bonus, and we're lucky for it.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 18:34:26

good post, DancingSea

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 18:35:06

I'm stopped because I expressed that right. No high horse. Bye.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 19:02:25

You got a lot of balls, Lon, for lecturing me about "politicizing everything", coming from a guy who posted not so long ago how "relieved he is that 46 got elected" out of the blue.

Yeah, 46, that guy. Wow.

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 19:04:21

That wasn't a political statement, it was a truthful celebratory statement of an important change and event in my life, a restoration of faith and hope.

I know you obsessively have to have the last word. I'm quite happy with the last, accurate statement I made in post 40.

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/18/21 at 21:30:40

Quote:

"That wasn't a political statement, it was a truthful celebratory statement of an important change and event in my life, a restoration of faith and hope."

a testament from a man with no regrets. a stunning lack of self-awareness as america burns from a thousand cuts, and up to 40,000 americans scrambling for their lives in a hell hole because "46", who cant even walk a straight line or remember anything at all, completely ignored the pleas of intelligence [CIA, etc.] and Gen Milley [all seriously problematic entities in their own right] as well as the blueprint provided for a successful exit strategy by the previous administration.

Yeah, you go Lon! Bury thyself and the country.

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 21:36:52

Brad, I think you have awful political ideas, appalling, you think the same as I of mine I am sure. I don't want to read yours, do you want to read mine? I'm attempting to ignore yours and stop any such posting. Just stop, we don't need you playing a pop prophet, no one wants this to turn into a political forum. I'm certain Steve doesn't.

PLEASE stop preaching and talk equipment or music.

POST #40

Title: Re: Something wrong with contact form. Phones?
Post by drford on 08/18/21 at 21:47:41

My plea is can we just talk music and gear here *please*. One of the things I love about this forum is that it's a group of friends clustered around a common interest. I enjoy my visits.

Perhaps this would be a good time to return to our normal favorite topic: tube amps and how gosh-darn wonderful Steve's amps sound.

My $0.02. But seriously, I really don't want to listen to politics here.

Title: Re: Something wrong with contact form. Phones?
Post by Lon on 08/18/21 at 22:01:56

Title: Re: Something wrong with contact form. Phones?
Post by Dr3wman on 08/18/21 at 22:10:45

Yes, PLEASE PLEASE PLEASE enough with the bickering and politics. This forum is my one refuge from that kind of nonsense. Or at least it has been. Please let's stick to what we can all agree on.........amazing sounding audio equipment.

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/18/21 at 22:11:03

+1

Politics is a nasty pit. Let’s return to the Tao Te Decware 😇

My Diana Krall “Live In Paris” Japanese Hybrid SACD just shipped, yahoo!

Title: Re: Something wrong with contact form. Phones?
Post by Archie on 08/18/21 at 22:51:10

So, STFU already! :-X

Title: Re: Something wrong with contact form. Phones?
Post by kulafu on 08/18/21 at 22:57:40

Group hug!!!

Title: Re: Something wrong with contact form. Phones?
Post by Donnie on 08/19/21 at 11:44:58

So I just went to McDonald's for some burritos and a large ice tea.
I got there at 5:01 Am, right as they opened. There were several cars waiting before me.
So after I sat there for 5 minutes with the line not moving the decision was made on my part that it wasn't worth the wait and I moved on.

I've waited for over a hour for a fine meal, it was worth it.

Analogy over.

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/19/21 at 18:50:16

FWIW, when I spoke with Sarah last week about this issue, she said that perhaps she and Steve need to sit down and discuss it.

I guess it comes down to whether a given customer is willing to wait perhaps twice as long as the shipping estimate. They can always cancel the order if the wait is too long. Their traditional way of calculating wait times did not account for an explosion in orders and is thus now wildly inaccurate.

C’est la vie. Que sera, sera.

Title: Re: Something wrong with contact form. Phones?
Post by Bilyeaux on 08/19/21 at 20:09:08

Well I'm extremely excited as I made THE BENCH this week! I'll be 8 weeks over projection, but no worries, I truly believe it will be worth it after reading all the reviews, forum messages and info (that I wouldn't have if I got it too fast!)

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/19/21 at 20:33:22

Congrats 🎉!

I aspire to be a bench person some day 😂

Title: Re: Something wrong with contact form. Phones?
Post by Steve Deckert on 08/20/21 at 04:53:18

We are actually making some real progress behind the scenes. We doubled our techs around a year ago when the cat was let out of the bag and have been running two shifts since to make things happen. This winter we will be training more help and finding places for them to work.

Our normal build sheet for the past 15 years has been an average of 75 amps. We are now well over 750, despite shipping more product this year than ever before. That's 10 times the load that this ship was designed for.

As things move along we will begin to transition our list into layers. Simpler items will be built sooner to reduce the overall size of the list, which will shorten build times for everyone.

This artisan business model is not scalable. If you want artisan quality products vs. mass produced, and you live in todays CoVid handicapped world, you're going to have to wait for it. Our commitment is simply this: It will be worth the wait.

Things are running pretty tight around here, and despite all the pressure nothing is going out the door with defects and our creative energies haven't been stifled in fact quite the opposite because as we create new ways to deal with this, we keep accidentally having ideas for new products or product improvements.

The future looks bright, as we hope to bring more audio joy to all of you. Both on the speaker end and the amplifier end of things.

Our friends at Lii Audio have been exemplary with their drivers and reference cabinet. They have helped us place what seems like at least a 100 pair into peoples homes around the world so far and we plan to see a lot more offerings from them as we all spend more time in the listening room! Their F15 and Crystal 10 drives that we have incorporated into our Zen Master Series Baffles are flooding the DIY circles with our plans and we have built many pair of these wonderful baffles this year for those who don't do DIY not to mention our affiliate Randy Rash of Caintuck Audio's contribution with his highly affordable small size baffles that simply defy reason...

And then there are Tube Tots. I have thought about calling them Face Melters, but it's too many letters ; ). These $1200 exotic stand mount almost tiny speakers defy reason when you hear the sound stage and resolution. Some of the best midrange you've ever heard. Like QUAD quality midrange... They are in production now with 30 pairs planned for inventory this fall. Hear them at DECFEST, or make a listening appointment. Also we will start to leak YouTube video speaker demos of these little gems this fall.

We are now getting ready for DECFEST 2021 that all of us who know about DECFEST desperately need after not getting to have one last year due to Covid. It will be wonderful! When people who have never attended one hear the 2 watt Zen Triodes on 100dB speakers and then hear 20 watt Zen TORII's on 93dB speakers that only cost $1200 a pair there will be more than a few sleepless nights trying to figure out which way to go.

Oh yea, we've been doing in house hydrographic paint jobs on both amplifier chassis and our Tiny Radial speakers. These will be starting to appear for sale this fall. It has so far been a lot of fun learning all the many ways to fail at it, but that's how you get good and we need it to be good if it's going to be Decware.

We also have several other things in the pipe that will happen as we move into next year

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/20/21 at 05:03:48

Mahalo Nui Steve for the report. Sounds both great and reasonable. Future's so bright, we gotta wear shades 😎

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/20/21 at 18:23:04

Steve, great news to hear you will be training more folks in the trenches in the coming months. I expected I would hear that, and you are delivering.

Good job, and thank you very much for the update!

Brad

Title: Re: Something wrong with contact form. Phones?
Post by piezoman on 08/20/21 at 18:29:37

The "covid enviornment" has been brought on by govt incompetence on all levels [the collective], their ignoring of science, and bloodthirsty desire for absolute authoritarian control. They've killed much of small business on this country, and aren't anywhere near finished with their tyranny. Nothing backs up their pathetic decisions that are directly screwing up lives.

Kudos to you Steve, for not falling for it from the beginning because you are grounded and far smarter than they are in actual terms, not ivy league falsity and their smug, ignorant followers.

Brad

Title: Re: Something wrong with contact form. Phones?
Post by DancingSea on 08/20/21 at 18:54:17

Well, at least we can all agree on one thing, that Donald Trump is a moron. What, did I misread the room? 😂😂😂

I kid because I love ❤️

Title: Re: Something wrong with contact form. Phones?
Post by DPC on 08/20/21 at 20:44:29

This is not a political forum, never has been!

Again, PLEASE STFU,

Title: Re: Something wrong with contact form. Phones?
Post by audix on 09/19/21 at 08:29:24

Title: Re: Something wrong with contact form. Phones?
Post by audix on 09/19/21 at 08:30:50

Thanks for your dedication Steve.

Title: Re: Something wrong with contact form. Phones?
Post by 4krow on 09/24/21 at 01:39:02

I also make audio equipment for sale, but I NEVER want to get in this deep!!! And to be clear it is JUST a hobby for me, not a business. This thread is exactly why it stays that way. I build what I want, when I want. Absolutely no custom orders. So, having said this, I still find myself in a tight spot making sure that a customer is satisfied. I cannot in my wildest dreams conceive making even what appears to be a small business run at all.
Hats off to those that make it even part way. And during these times, it is incredible to keep a business running like it was before. If it isn't about getting help, it is about getting parts, or shipment delays. or some kind of computer system problem. Lions tigers and bears oh my!