Post by Steve Deckert on 06/06/26 at 02:01:11
I just want everyone to know that we are retiring our technical support AI avatar that we have used for the past year. It was hosted by HeyGen and too many times it lagged or stalled out during use. We can't have that, and these companies can't promise it won't happen. My thought is that for $1500+ dollars a year, it shouldn't be an issue.
That said, I am writing a new one from complete scratch, meaning using several API's and writing the software without time limits or bandwidth limitations. So far I've been 33 hours getting the logic solid so she makes the right choices. Even had to build in logic to predict the right words from misspelled words. Turned out to be a bit more to chew than I thought but I have learned a lot about AI writing and testing one from scratch. Now I completely understand how they work, and why ChatGPT, Grok, and the rest always get troubleshooting questions and questions in general -- wrong. When they look for data, they only pick up a few key words at the top of the file or web page and then make up the rest.
Anyway, this new one will be hopefully be far superior to the old one. She can already handle troubleshooting and sales questions simultaneously which takes it next level. I will probably train her on speakers as well and anything else I can think of.
I hope to have her online in the next week or two. Meanwhile the existing one may stop working at any time, so just be warned.
Here is what the new one looks like. Her name is also June.
Since there is zero time limits it doesn't matter how long it takes you to implement her troubleshooting suggestions, she just takes little naps while you're gone.
-Steve