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AUDIO FORUMS >> General Discussion and Support >> Unable to contact Decware
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Message started by Morph on 06/02/25 at 11:36:40

Title: Unable to contact Decware
Post by Morph on 06/02/25 at 11:36:40

Hi Steve and Sarah

Apologies for contacting you through this post. I’m on the first page of the wait list and have been trying to contact the team for the past few weeks. I’ve had 3 emails bounce back. Sarah sent me an email last week enquiring about woods choices and even my reply to this email bounced back. These were all on my hotmail account.

Last week I sent a query on your contact page with my other email account as the reference and I’ve also not heard back. Just wondering if there is an issue with your servers and hoping to touch base.

I’d call but I’m in Australia and it’s 8:30pm here and 5:30am there…. Our times don’t match up well.

Kind regards
Phong

Title: Re: Unable to contact Decware
Post by Steve Deckert on 06/02/25 at 16:16:59

We're looking into an issue that began on Friday. Just hang tight probably be fixed by end of day today.

Steve

Title: Re: Unable to contact Decware
Post by Morph on 06/02/25 at 21:45:01

Thanks Steve

Sarah has emailed me twice now and I feel terribly rude not being able to reply. Please apologies to her for me.

Title: Re: Unable to contact Decware
Post by Steve Deckert on 06/02/25 at 23:31:22

If your replies aren't getting through then you need to contact your email provider. The problem we had on Friday was some emails from us wouldn't send. Also you can use our direct email addresses.

Title: Re: Unable to contact Decware
Post by Tony Adams on 06/04/25 at 10:55:52

Phong, have you tried checking to see if your email is blacklisted? Or maybe their system is having trouble with @hotmail addresses – have you considered creating a temporary Gmail address just to contact them?
Wacky Flip