W A R R A N T Y & S E R V I C E
RETURN AUTHORIZATION FORM
We ask that you download and print the form shown here
and include it with any repairs, upgrades or warranty transfers.
DOWNLOAD FORM HERE
DECWARE Amplifiers come with a FREE LIFETIME WARRANTY
to the original owner.
P O L I C I E S
BUYING OR SELLING USED DECWARE AMPLIFIERS
If the original purchaser of the amplifier sends it to Decware instead
of sending it to the buyer, Decware can check it out, transfer the
warranty, and professionally ship it on to the buyer. This
guarantees the buyer that the amp is certified and in perfect working
condition and will not be damaged in transit (because we're expert
TRANSFERRING THE LIFETIME WARRANTY
Cost of warranty transfer is $100 or
10% of the models current price,
whichever is more. This does not include tubes. All
warranty transfer's will require a complete set of factory tubes that have been tested in the actual amplifier prior to shipping it to the buyer.
If you are the seller, it is important to understand that we are going
to supply the buyer with new tubes that have been tested in the unit as
part of the warranty transfer. Therefor should you wish to sell
the buyer additional tubes, perhaps the used tubes that were in the amp
when you sold it, etc., we request that you ship them directly to the buyer.
As you know, shipping tubes vibrates them aggressively and can cause
damage, noise, or reduced life. We do not want to be a
contributing factor or involved in any way with handling of used tubes.
Our current tube prices can be found here.
If you have acquired a Decware amplifier somewhere on the
you can send it to us for re-certification where we will
make any necessary repairs and charge you for them. At that point,
wish to purchase a warranty for it, the same costs apply
above). You will also be required at that point to
purchase a new
factory tube compliment that we test in your now
certified and warrantied Decware amp.
SERVICE or REPAIR
If your amplifier requires service, the first step is to e-mail or call
us to describe the problem. We can walk you through some simple
troubleshooting steps to be sure the problem isn't something simple like a tube, cable, or connecting component.
If we can not solve the issue by phone or e-mail, we will request that
you send the amplifier in for service where we will test it and make any
necessary repairs. Turn around time on repairs is typically 1
week not including shipping.
Despite being familiar with the issues via phone or e-mail, you MUST
include the RA form at the top of this page with a brief description of
Our Contact Page can be found here.
30 DAY TRIALS
All Decware amplifiers come with a 30 day trial with a 10% restocking
fee. IF you should have a technical issue during this trial period
and have to send the amplifier back to us for repair, we will make the
repair (usually the same day it comes in) and reset your 30 day trial to
restart once you have received the working amplifier.
DEPOSITS: We will charge a 10% NON-REFUNDABLE deposit on all orders at the time of sale. Balance due will be billed when
the order ships.
RETURNS: We will accept returns on tangible items 30 days from date of
delivery less a 10% restock fee and any damages to the item. You are responsible for return shipping.
CANCELED ORDERS: Life happens... if you have to cancel your order no further billing will take place.
CUSTOM ORDERS: If you have configured your order with custom options,
the added cost of those options may be billed at the time of order and
are non-refundable. Custom options also VOID the 30 day trial but DO
carry the lifetime warranty.
LEAD TIMES: All amplifiers/speakers are
built to order. Our
lead times vary between 4 weeks and 16 weeks
depending on the season and economy. We have a real-time build sheet
available that you can check
any time to see where you are in the line-up and what
order status is. (Covid19 crisis is seeing higher volume than normal)
You will be notified when your order is ready to ship and updated with a
tracking number. Upon receipt of your order you will have a 30 day
trial period to make sure you love it.
DIGITAL ORDERS: You will receive an e-mail shortly with links to your downloads.
PAYPAL: PayPal orders that are placed online are charged in full at the time of purchase. If you want to use PayPal
for an online order but don't want to have the full amount taken at
once, simply select pay by check in our shopping cart instead of pay by
PayPal. Then write in the comments that you want to be sent a
PayPal invoice for the deposit and we will manually take care of it.
CHECK OR MONEY ORDER: If
choosing to pay by check or money order, payment must be received within
10 business days or your order will be canceled.
Decware warranties our tube products for the lifetime of the
original owner/purchaser. This warranty covers defects in materials or
workmanship. It does not include tubes, which carry their own 90 day
warranty. What the warranty does not cover, are damages from shipping,
abuse, miss use. Modifications or repairs made by anyone other than
Decware will void the warranty. Shipping is not covered under warranty.