To those near the top of the list, and everyone on the list, please accept my apologies for what appears to be a nearly stalled month. We lost 2 weeks for Decfest, and have been experiencing supply chain issues that are out of our control. Many of those parts have arrived now, and things were about to ramp back up, when myself (the quality control guy) got either food poisoning or the flu - feels like both frankly. It's day six and the most I've been on my feet is an hour or so a day. I still feel like crap, so I have anxiety about this coming week, starting tomorrow. I probably won't make it to work.
Many phone calls had to be cancelled, some more than once and again I sincerely apologize for that. There were several amps this past month that were stalled for parts, so I upgraded many of those customers to the next higher model at no charge and we did indeed get those built, and many have already shipped.
It's a good thing I had the unexplainable urge to start working on cable design this summer because despite everything else, our contractor who builds all the DSR cables and our power cords has also been so overwhelmed and frustrated with parts bottlenecks that he retired on the spot after almost 20 years. I did not see this coming. Since I had been developing cables that were better than what we had (which isn't easy), it is likely those will become our new offerings in the months ahead.
Anyway, please be patient with us, and remind yourself that this kind of a business is not very scalable., so it's difficult to make fast changes to accommodate demand, which I guess is all too obvious. I ask for one more week to get back in the game and then all those waiting for phone conversations will definitely be taken care of : )
Thanks,
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