bassboy
Ex Member
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The key word here is promptly. I waited almost 3 months for a reply of any kind. While I am not a seasoned horn builder, it is amazing the amount of research that can be conducted in 3 months. For example, I learned that the plans for the imperial are included in the pictures section of the website. I did not use these plans, as I had already built my own from the 1956 plans while I was waiting.
I was very willing to purchase plans and also had my eye on a couple of tube amps. In short the moral of the story is this - you can't advertise yourself as a mom and pop shop where customer service is better than big box shops and then ignore people without alienating them. It was pretty obvious from the message I sent that I was trying to find out mostly if there would be ANY reply at all to gauge what type of business I was dealing with. At that time the What's New section looked like it had not been updated in two years.
Now just for example, if I bought a tube amp and it was damaged in shipping, I would expect to have access to someone in the shop. As I do not operate during normal business hours, email is the only option, other than calling at 4am, which is not ideal for anyone.
I would be willing to bet your local highschools have co op programs which you could use for free labor to free up some of your time, I would even guess you could get free internships out of some of the people here just for the experience of being in a brilliant creative atmosphere.
This site and this business have the opportunity to change the entire industry for the better, the products and r&d are very obviously top notch, that is why I am here. But word of mouth is probably going to account for as many new customers as the website. Not answering email from potential new customers is going to generate bad word of mouth advertising, that's the way the world works. If you are too busy, simply remove the email option to avoid this situation.
As far as common sense goes: large panels need bracing, large compression chambers need bracing, horn flares need to be ever expanding, front horn loading is better for low frequenices than back loading, large dead spots inside the box are useless (1956 imperial)
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