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Ricardojoa
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Email
06/19/13 at 16:56:07
 
Does Steve or his crew check emails?
How long should expect for a reply?
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Lon
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Re: Email
Reply #1 - 06/19/13 at 20:14:03
 
To be honest, I've had emails go unanswered forever. And some answered right away. Very few in between.

It's best to call, to be honest.
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Rivieraranch
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Re: Email
Reply #2 - 06/19/13 at 23:48:35
 
Steve recently wrote a comprehensive thread about communications in general. It is worthy of a read.
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Ricardojoa
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Re: Email
Reply #3 - 06/20/13 at 07:34:07
 
Thanks,

we have time difference, so it would be difficult to have the right time when me and on decware site is available.
I have read the write up about his situation with emails.
To be honest, i would expect an online business to be aware on the emails over from phone calls. As far as spam, to be honest, that wouldnt be the first time a business or anyone would be dealing.
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Palomino
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Re: Email
Reply #4 - 06/20/13 at 20:12:22
 
I understand your frustration.  

All I can say is I deal with a couple other small firms and they all have  similar communications issues.  I deal with Decware and these other firms because of the craftsmanship and quality of their products and accept the inability to sometimes efficiently communicate with them as a tradeoff.

I do know if you get Steve on the phone, he spends time with you like you are the only customer he has and passes along a wealth of knowledge and/or support.
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Ricardojoa
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Posts: 25
Re: Email
Reply #5 - 07/09/13 at 05:19:29
 
Steve did reply on my firts email about a week after.
It is been close to 10 days since i sent a second email, and i have still not heard back.
Steve can you check your email? It shouldnt take long to reply. A yes or no should do.
Thank you for your understanding.
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