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05/25/13 at 18:31:51







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Shipping In Europe (Read 444 times)
RS
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Posts: 5
Shipping In Europe
02/06/13 at 16:00:17
 
Dear Sirs
I've recently bought a csp2+ Amp, This week I received a letter from the post for collection. I went their and the customs checked it out..... They found out that it does not have any CE markings on the AMP and they did'nt want to give me the unit. They told me that I need a declaration of conformity. May you please kindly send me one by email, because I'm desperate.
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Lon
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"Love without
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Re: Shipping In Europe
Reply #1 - 02/06/13 at 16:21:14
 
Welcome RS. I sent an email to Sarah with a link to this post and hopefully that will accelerate your getting a response from Decware.
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RS
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Re: Shipping In Europe
Reply #2 - 02/06/13 at 16:39:22
 
Thanks a million Smiley
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RS
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Re: Shipping In Europe
Reply #3 - 02/07/13 at 15:50:43
 
Hi Lon, I did'nt get any response regarding my problem, Ive sent an email to Sarah too but nothing Im abit worried because I dont like to leave stuff at customs  :'( Today Ive sent an email to the manager we see.
Anyway thanks for your help
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Lon
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"Love without
guts is
worthless!"
Philip K. D*ck

Posts: 5233
Re: Shipping In Europe
Reply #4 - 02/07/13 at 16:36:35
 
ARGH! They can be almost impossible to reach via email. I emailed Steve as well. Hopefully you'll hear from them. They really should have someone monitoring the board at least once a day.
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Decware:ERR,HR-1,Styx,ZP3,CSP2+(2),Torii Mk III
PS Audio PWT and PWD Mk II,PowerBase (2), PPP,AC-12 pc
Sony BPD-S5000ES
Denon DCD-A100
Rega RP3+TTPSU,white belt and Exact2
Cryoset, VooDoo AudioICs
Mapleshade Samson v2+v3 and 4"platforms
Herbie's Audio Lab p
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RS
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Posts: 5
Re: Shipping In Europe
Reply #5 - 02/07/13 at 16:48:04
 
Maybe I should give them a ring
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Steve Deckert
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If the 1st watt
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Re: Shipping In Europe
Reply #6 - 02/07/13 at 17:24:54
 
Hi RS,

I did receive your original e-mail and forwarded it on to Sarah.  You might want to check  your spam folder for her response.  We are looking into it.  I would appear to me that your customs is pulling your chain because we ship to Europe weekly.  In fact 35% of our sales are to Europe and we have never once had product held in customs.  Nevertheless, we will provide whatever information they request and stay involved until you receive the package.

Steve
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RS
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Re: Shipping In Europe
Reply #7 - 02/07/13 at 19:43:19
 
Hi Thanks allot, for your reply, I've checked out exactly what they want, it' s basically a letter showing that the unit is ok with EU standards, its nothing but I cant get the parcel without it.... I can  send you one I found on the net, So you can see how its formed and kindly send me a pdf accordingly.
Thanks a million for your help
Ramon
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