Welcome, Guest. Please Login or Register
Decware Audio Forums
10/21/14 at 00:06:57


Pages: 1
Send Topic Print
Shipping In Europe (Read 1646 times)
RS
Verified Member
**




Posts: 5
Shipping In Europe
02/06/13 at 16:00:17
 
Dear Sirs
I've recently bought a csp2+ Amp, This week I received a letter from the post for collection. I went their and the customs checked it out..... They found out that it does not have any CE markings on the AMP and they did'nt want to give me the unit. They told me that I need a declaration of conformity. May you please kindly send me one by email, because I'm desperate.
Back to top
 
 
  IP Logged
Lon
Seasoned Member
****


"Love without
guts is
worthless!"
Philip K. D*ck

Posts: 7669
Re: Shipping In Europe
Reply #1 - 02/06/13 at 16:21:14
 
Welcome RS. I sent an email to Sarah with a link to this post and hopefully that will accelerate your getting a response from Decware.
Back to top
 
 

Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+DS,
PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
  IP Logged
RS
Verified Member
**




Posts: 5
Re: Shipping In Europe
Reply #2 - 02/06/13 at 16:39:22
 
Thanks a million Smiley
Back to top
 
 
  IP Logged
RS
Verified Member
**




Posts: 5
Re: Shipping In Europe
Reply #3 - 02/07/13 at 15:50:43
 
Hi Lon, I did'nt get any response regarding my problem, Ive sent an email to Sarah too but nothing Im abit worried because I dont like to leave stuff at customs  :'( Today Ive sent an email to the manager we see.
Anyway thanks for your help
Back to top
 
 
  IP Logged
Lon
Seasoned Member
****


"Love without
guts is
worthless!"
Philip K. D*ck

Posts: 7669
Re: Shipping In Europe
Reply #4 - 02/07/13 at 16:36:35
 
ARGH! They can be almost impossible to reach via email. I emailed Steve as well. Hopefully you'll hear from them. They really should have someone monitoring the board at least once a day.
Back to top
 
 

Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+DS,
PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
  IP Logged
RS
Verified Member
**




Posts: 5
Re: Shipping In Europe
Reply #5 - 02/07/13 at 16:48:04
 
Maybe I should give them a ring
Back to top
 
 
  IP Logged
Steve Deckert
Administrator
*****


If the 1st watt
sucks why continue?

Posts: 2425
Re: Shipping In Europe
Reply #6 - 02/07/13 at 17:24:54
 
Hi RS,

I did receive your original e-mail and forwarded it on to Sarah.  You might want to check  your spam folder for her response.  We are looking into it.  I would appear to me that your customs is pulling your chain because we ship to Europe weekly.  In fact 35% of our sales are to Europe and we have never once had product held in customs.  Nevertheless, we will provide whatever information they request and stay involved until you receive the package.

Steve
Back to top
 
 
WWW   IP Logged
RS
Verified Member
**




Posts: 5
Re: Shipping In Europe
Reply #7 - 02/07/13 at 19:43:19
 
Hi Thanks allot, for your reply, I've checked out exactly what they want, it' s basically a letter showing that the unit is ok with EU standards, its nothing but I cant get the parcel without it.... I can  send you one I found on the net, So you can see how its formed and kindly send me a pdf accordingly.
Thanks a million for your help
Ramon
Back to top
 
 
  IP Logged
LeFischer
Verified Member
**




Posts: 7
Re: Shipping In Europe-lack of information about costs
Reply #8 - 03/18/14 at 19:18:07
 
Hi everybody!

I got my ZP3 one week ago!

No problems with customs........

....but I was surprised that I got an invoice from UPS over 256 Euros (customs and import turnover/sales tax).

I informed Sarah about this situation twice. After my first e-mail I got a short answer. After the second e-mail there was only silcene.

On the decware website there was no information about that kind of costs.

It is great to produce wonderful tube stuff, but there should be more/better information about prices. The customer service has to be improved.

Best regards
Leo
Back to top
 
 
  IP Logged
Pages: 1
Send Topic Print