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Decware Customer Service! (Read 3134 times)
nsj
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Decware Customer Service!
12/14/09 at 22:59:42
 
Hello All,

I'm not sure if this is the appropriate place to share this, but, I am simply amazed at Decware's level of customer service.

Today I sent an email to "Zygi" regarding a revision to the ERR speakers that I ordered on December 5. I inquired as to whether the speakers might be available in a single shade of Cherry, in lieu of the rainbow effect of different shades of cherry shown on the website.

Literally, within minutes, I received a reply from Zygi, both here on the forum and via email "No problem, we do it whenever asked to".

I am simply amazed by Decware!

nsj
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Lon
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Re: Decware Customer Service!
Reply #1 - 12/14/09 at 23:14:42
 
I bet nearly all of us here have been amazed one time or another by Decware's level of customer service.

Whether DeVon or Sarah, Steve or Bob, you get the best.

I've bothered Bob so much in fact. . . that I consider him a friend. Smiley

It's one of a long list of reasons we're return customers.
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Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+PWD MkII,PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
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nsj
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Re: Decware Customer Service!
Reply #2 - 12/14/09 at 23:22:44
 
Hey Lon,

If Decware's product is half as good as its customer service (I am betting that it is), they have found another serious fan! My Torii Mk2 should be shipping soon...

nsj
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Lon
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Re: Decware Customer Service!
Reply #3 - 12/14/09 at 23:31:26
 
Great news! Hope Bob can get the ERRs to you soon enough.
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Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+PWD MkII,PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
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nsj
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Re: Decware Customer Service!
Reply #4 - 12/14/09 at 23:42:03
 
Lon,

I know that the speakers have a 6-8 week delivery window, so I am not realistically expecting them until mid-January   Cry

However, the split delivery of amp/speakers and eventual ZCD-200i will give me an opportunity to see how each piece of equipment changes the sound of my system...at least that is how I am attempting to convince myself that this is a good thing.

nsj
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Jason
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Re: Decware Customer Service!
Reply #5 - 12/15/09 at 05:24:10
 
This is a good thing.
Rest assured that the the big Torii whether a MK II or MK III will not dissapoint you.  
I'd love to be able to hear mine with the ERR's but right now I'm loving mine with the HDT's.

I can can also tell you you than the the ZCD sounds fabulous in front of the Torii.  

I briefly read the other thead regarding your decisions on gear to acquire with a 4K budget.   In order of preference, my experience would say #1 Torii...  #2 Speakers either HDT or ERR's....  #3 ZCD or a $1000+ DAC for a source.  As far as speakers go, with the HDT's you NEED a good source.  I'd still love to have a set of ERR's tho....

Don't worry about a CSP....  I don't think you'll need it it with this combo.  I'd be more inclined to upgrade from here with with a ZP3 phono stage and experience the true world of vinyl   Wink

Cheers

Jason


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« Last Edit: 12/15/09 at 05:24:57 by Jason »  
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Parker
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Re: Decware Customer Service!
Reply #6 - 12/15/09 at 07:22:01
 
nsj

I totally agree!

And now I get to rub in the fact I'm listening to my Tori II right now and I heard my ERR's shipped a few days ago Smiley

You'll love your stuff I'm sure of it.

Remember my warning...break in "warm up" "burn in" whatever you want to call it actually happens with Decware gear and it is so obvious that you'll wonder why other people say "burn in" doesn't exist.

With much of my solid state gear I've thought that was true but not with tube stuff.

Have a good night!

Parker

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nsj
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Re: Decware Customer Service!
Reply #7 - 12/15/09 at 15:41:50
 
Jason,

Thanks for your thoughts. The Torii Mk2 / ERR / new ZCD-200i (when available) combination will undoubtedly keep me happy for a long time.

Parker,

Good point. The amp is used, but, the speakers will need time to settle in. It will all be new to me, so a real eye-opener! I think that I will contact the seller of the amp to see how many hours it has on it...
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nsj
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Re: Decware Customer Service!
Reply #8 - 12/15/09 at 15:44:58
 
P.S. Jason, I agree about the vinyl. My next purchase would be a phono stage and turntable. I have a lot of vinyl from my youth that I would love to experience through tubes.

Best,

nsj
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Lon
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"Love without
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Re: Decware Customer Service!
Reply #9 - 12/15/09 at 16:12:23
 
It might be cheaper just to buy cd versions of the vinyl! Smiley
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Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+PWD MkII,PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
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nsj
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Re: Decware Customer Service!
Reply #10 - 12/15/09 at 17:20:44
 
Lon,

It might be, but, I'm not sure that I could find all of my old vinyl on cd...
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Lon
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"Love without
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worthless!"
Philip K. D*ck

Posts: 7197
Re: Decware Customer Service!
Reply #11 - 12/15/09 at 19:05:28
 
You'd be surprised. Let me know if I can help.  I spend hours a week looking for cds online. Smiley
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Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+PWD MkII,PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
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nsj
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Re: Decware Customer Service!
Reply #12 - 12/15/09 at 20:53:05
 
Lon,

I appreciate that offer! I have over 200 lp's that I would need to replace, so even at $10/cd the cost would be far in excess of what I would plan to spend on a vinyl source. The Project turntable with built-in phono stage that I was looking at is $500. I'm definitely not looking at a super high-end turntable.
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Lon
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"Love without
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worthless!"
Philip K. D*ck

Posts: 7197
Re: Decware Customer Service!
Reply #13 - 12/15/09 at 22:12:12
 
Okay.

I buy lots of used cds and more often pay less than 10 dollars for a cd than pay 10 dollars or more.

I know where you're coming from.  I dabbled in a vinyl AND cd system and found that if I "maximize" a system for one, it is rather unsuited for the other. . . and so I just went with what I have more of, which is definitely cd, and centered my system around that. But maybe you'll have a much easier time of it. You're definitely doing some things very right the first time (Torii and ERR!) (I'm less a fan of the ZCD).
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Decware:ERR,HR-1,ZP3,CSP2+,Torii Mk III,PS Audio PWT+PWD MkII,PowerBases,PPP,AC-12 pcs, Denon DBP-A100, Denon DCD-A100,Rega RP3 +TTPSU,white belt+Exact2, VooDoo Cable:Evo,Ultra Linear, Iso-PodMapleshade:Double Heiix Plus.Samsonv2+v3 +4" platforms,Herbie's Iso-Cup
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nsj
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Re: Decware Customer Service!
Reply #14 - 12/15/09 at 22:16:10
 
Lon,

Let's face it, I lucked out on doing it right the first time, thanks to your and other's sound (pun intended) advice.

In terms of a combo cd/ipod dock, I'm not sure where to turn other than the ZCD...
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