Mr C: A few general words from a relative newby to valve amplification, Decware, and these forums. IMHO (I finally figured out what that meant!), Steve Deckert has built an oasis of information and community around his high quality designs and cost effective products. The Decware website alone is a shining jewel. The Decware forums are the best thought-out, user friendly, and information packed (not to mention highly entertaining) meeting place I've ever seen on the web. Steve
encourages the exchange of information and ideas throughout his website (just his white papers alone are worth their weight), these forums, and almost unbelievably, Steve encourages "we the customer" to
call him on the phone, anytime, for assistance with his products! This is unheard of anywhere else.
I feel as if I've found a home. I spend significant time reading these forums, researching Steve's white papers, and occasionally, posting a question. Steve has provided us with an electronic community, the likes of which I've never found "out there in the world".
To get to my point, although I can certainly understand your frustration with the CSP, I am having some trouble understanding why you haven't taken advantage of Steve's generosity and committment by working with him through the multiple tools he's provided and placed at our disposal. Call him up! I'm confident that he and all of Decware will work with you to troubleshoot your CSP at home, or arrange with you to have it examined and repaired at the factory.
Why am I so confident? Like I said, I've been reading these forums. There are uncountable instances of similar assistance, and ultimately satisfactory solutions. I perceive community here. There's a reason for that. A community like this doesn't "just happen". There is an underlying understanding that something special is happening here. There is a huge expertise, both within Decware and within the Decware Forum community as a whole.
Your comments seem to indicate that due to a hardware failure of some sort, your CSP has become a "tube anchor". But we all know that hardware fails (but why does software merely require maintenance???). Persistence, assistance, and enlightenment will solve any hardware problem. All are available from Steve and from these forums. Have hope. We'll all chip in, Steve included, to help you get your CSP back into shape.
Happy Easter!

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