AUDIO FORUMS >> General Discussion and Support >> Email

Message started by Ricardojoa on 06/19/13 at 16:56:07

Title: Email
Post by Ricardojoa on 06/19/13 at 16:56:07

Does Steve or his crew check emails?
How long should expect for a reply?

Title: Re: Email
Post by Lon on 06/19/13 at 20:14:03

To be honest, I've had emails go unanswered forever. And some answered right away. Very few in between.

It's best to call, to be honest.

Title: Re: Email
Post by Rivieraranch on 06/19/13 at 23:48:35

Steve recently wrote a comprehensive thread about communications in general. It is worthy of a read.  

Title: Re: Email
Post by Ricardojoa on 06/20/13 at 07:34:07


we have time difference, so it would be difficult to have the right time when me and on decware site is available.
I have read the write up about his situation with emails.
To be honest, i would expect an online business to be aware on the emails over from phone calls. As far as spam, to be honest, that wouldnt be the first time a business or anyone would be dealing.

Title: Re: Email
Post by Palomino on 06/20/13 at 20:12:22

I understand your frustration.  

All I can say is I deal with a couple other small firms and they all have  similar communications issues.  I deal with Decware and these other firms because of the craftsmanship and quality of their products and accept the inability to sometimes efficiently communicate with them as a tradeoff.

I do know if you get Steve on the phone, he spends time with you like you are the only customer he has and passes along a wealth of knowledge and/or support.

Title: Re: Email
Post by Ricardojoa on 07/09/13 at 05:19:29

Steve did reply on my firts email about a week after.
It is been close to 10 days since i sent a second email, and i have still not heard back.
Steve can you check your email? It shouldnt take long to reply. A yes or no should do.
Thank you for your understanding.

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